Lead Technical Analyst, Enrollment Management

Fort Lewis College•Durango, CO

2d•$60,000 - $62,500•Hybrid

About The Position

The Lead Technical Analyst for Enrollment Management serves as the primary administrator and functional lead for a designated Slate instance (Admission or Student Success) at Fort Lewis College, supporting CRM development and daily operational processing. This position provides advanced technical expertise, system leadership, and direct, hands-on execution of core CRM functions while supporting institutional enrollment goals. Reporting to the Enrollment Management (EM) Systems Manager, the Lead Technical Analyst is responsible for the administration, optimization, stability, and continuous improvement of their assigned Slate environment. This is a working lead role that combines system ownership with active processing of data, forms, workflows, and records within Slate. The Lead Technical Analyst functions as the subject‑matter expert for business processes, integrations, and system design and is the primary resource for both strategic solutions and day‑to‑day operational troubleshooting within their assigned instance. As a member of the “Slate Team,” the Lead Technical Analyst collaborates closely with enrollment, student affairs, academic, athletics, and administrative partners and provides functional guidance to other technical analysts supporting special populations and cross‑functional projects. While providing leadership and direction, this role remains directly engaged in the execution of work, ensuring accuracy, consistency, and timely processing in support of student success.

Requirements

Bachelor’s degree and three years of related work experience. Four years of closely related work experience may substitute for a bachelor’s degree.
Demonstrated experience supporting CRM platforms, databases or workflow systems
Strong analytical and problem-solving skills.
Experience working in a team-oriented, service-focused environment
Demonstrated ability to learn and apply new technologies
Ability to interact effectively with a wide variety of people, including forming strong working relationships with both internal and external constituencies.
Excellent communication skills and attention to detail.

Nice To Haves

Experience with Technolution’s Slate CRM
Experience working in an organization supporting higher education
Demonstrated experience using workflow rules, reports/dashboards, and formulas
Working technical knowledge of SQL programming languages to accommodate reporting

Responsibilities

CRM Administration & Technical Support (55%) Serve as the primary, hands‑on administrator of the assigned instance (Admission or Student Success) of Technolutions’ Slate CRM at Fort Lewis College.
Admission instance: Supports recruitment, reporting, communications, application review, and admission processing for undergraduate and graduate populations.
Student Success instance: Supports current student communications, advising and registrar functions, front‑line customer service, form intake and processing, workflow execution, and queue management to facilitate student success, retention, and graduation.
Directly process and manage records, forms, and workflows, including reviewing submissions, resolving exceptions, correcting data, and ensuring timely completion of operational tasks.
Manage system configurations, user access, permissions, and performance monitoring.
Perform regular system maintenance including integrations, deduplication, data validation, quality assurance, and routine operational clean‑up.
Troubleshoot technical and functional issues at both the system and individual record level, coordinating solutions with Information Technology and end users as needed.
Process Optimization & Systems Development (25%) Design, build, and personally maintain CRM workflows, forms, communications, and automations that support streamlined business processes.
Partner with department leads to identify operational pain points and implement system enhancements that improve accuracy, efficiency, and user experience.
Balance long‑term system improvements with ongoing operational demands, ensuring critical processing work continues uninterrupted.
Create, maintain, and refine custom reports, dashboards, and data visualizations used for daily operations, monitoring, and decision-making.
Training, Documentation & Communication (20%) Develop clear, user‑friendly documentation that supports both system use and operational processing standards.
Deliver group and one‑on-one training on CRM tools, workflows, and best practices, including hands-on processing guidance.
Communicate process changes and system enhancements clearly across departments to ensure consistent execution.