Lead Tech I, Show Control - Universal Epic Universe

Universal Orlando•Orlando, FL

About The Position

JOB SUMMARY: Provides high-level, discipline-specific, technical skills needed for the successful operation and maintenance of show control equipment for assigned Entertainment venues, projects, or events, to ensure highest levels of show quality and a positive guest experience. Ensure LAN/WAN functionality and maintain network devices across park venues and shows. Serves as Lead, with the ability to train others. Supports management in directing and coordinating activities of the technical entertainment department and employees. Works independently, and reports to a Technical Designer or above.

Requirements

Technical school is preferred.
3+ years’ experience in leading large work crews in entertainment fields.
5+ years’ experience in the entertainment show control field.
Proven ability to perform each essential duty satisfactorily.
Must possess knowledge of show control theory as well as practical training and experience.
Should have advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
Or equivalent combination of education and experience.

Nice To Haves

Knowledge of Medialon, Q-SYS, Arduino, and Raspberry PI Programming.
Computer experience with basic knowledge of MS, MSWord, MS Excel a plus; or equivalent combination of education and experience.
Advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
Certificates and factory training desired.
Knowledge of computer networking.

Responsibilities

Functions as the discipline specific lead assigned to Entertainment venues and/or events. Plans and delegates work tasks among qualified team members.
Communicates performance expectations to ensure proper completion of tasks.
Ensures LAN/WAN functionality and maintain network devices across park venues and shows including Day/Nighttime Shows and Parades.
Responsible for repair, installation, and administration of network devices to include Show Control network switches, routers, and gateways as well as controllers and user interfaces.
Troubleshoots network problems throughout all park venues and shows, work with third party vendors, and handle day to day administration of the Show Control network.
Research solutions for defective components and instructional information to complete the repair process.
Collects and analyzes Network Performance Data and maintains documentation of network configurations and inventory.
Cleans and maintains Show Control Equipment in all Control Rooms parkwide.
Maintains and shares job knowledge including SOPs, trains and continues development of team members.
Communicates performance expectations to ensure proper completion of tasks while maintaining highest levels of show quality.
Performs job duties as described in non-lead job descriptions
Communicates and coordinates with other disciplines and departments as needed.
Communicates resource needs and work plans to Coordinators and Supervisors.
Provides two-way communications between work team, supervisor.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.