Lead, TA Operations & Systems

Success Academy Charter Schools•New York, NY

16h

About The Position

As the Lead, Talent Acquisition Operations & Systems, you are the technical architect of Talent Acquisition infrastructure. You will ensure our TA tech stack isn't just a collection of tools, but a high-performing, integrated ecosystem. You will own the health of our integrations, act as the first line of defense when things break, and ensure that our technical landscape is perfectly documented and secure. You will be a critical enabler for our Talent Acquisition team, ensuring system health and efficiency, as well as collaborating with key internal cross functional partners to elevate our effectiveness and overall productivity.

Requirements

Proven experience maintaining Greenhouse Harvest API, Webhooks, and Partner Integrations.
Proven experience with the bidirectional Greenhouse & Workday integration.
Familiarity with sandbox testing environments and deployment cycles (UAT/Production) for HRIS/ATS synchronization.
A proven track record of successfully managing complex projects and programs from inception to completion.
Exceptional ability to translate intricate business requirements into clear and concise technical specifications.
Outstanding communication skills (both written and verbal), including strong presentation, influencing, and negotiation abilities.
Possesses project management, analytical, and critical thinking skills with the ability to solve complex problems.
Experience presenting findings and recommendations to key stakeholders and senior leadership.
Ability to analyze data, identify trends, and diagnose operational challenges.
Experience utilizing critical thinking to identify opportunities for optimization, maintenance, and continuous improvement across all TA systems, tools, training programs, and processes.

Responsibilities

Strategic Technical Oversight: Oversee and optimize the integrations of our TA systems (Greenhouse, Gem, BrightHire, GoodTime, etc) to ensure a best-in-class technology ecosystem.
Project Leadership: Lead and champion recruiting projects and initiatives, ensuring alignment with business needs and the successful delivery of key client outcomes.
Ecosystem Collaboration: Partner closely with Talent Acquisition colleagues, facilitating productive discussions around key performance indicators (KPIs), service level agreements (SLAs), and the proactive resolution of issues across the entire recruiting lifecycle.
System Integrity: Conduct regular audits of processes and systems and act as the first point of contact when an integration error occurs or when a system is down.
Root Cause Analysis: Perform deep-dive technical audits on integration failures, identifying whether the break occurred at the source, the API, or the destination system.
Compliance and Risk Management: Champion adherence to all TA compliance requirements, proactively managing permissions, auditing, and the timely escalation of any identified risks or issues.
SOP Development: Build Standard Operating Procedures for common technical tasks, ensuring the team knows exactly what to do when a system goes down. Develop visual and written documentation of the TA tech ecosystem.
Strategic Internal Partnerships:
Technology Team: Collaborate on system integrations and architecture.
Data Team: Collaborate closely on data preparation and validation, ensuring compliance with privacy regulations and the accuracy of reporting outputs.
Proactive Risk Mitigation:
Implement comprehensive data migration testing and validation protocols.
Develop proactive change management strategies, emphasizing the benefits of new systems and providing ample support.
Prioritize critical features and integrations to ensure successful on-time delivery within project timelines.