Lead Systems Technician- Service

ETC Florida•West Palm Beach, FL

3d•$36 - $38•Onsite

About The Position

About ETC Florida ETC Florida is a leading provider of luxury residential technology solutions across South Florida. We specialize in smart home automation, lighting control, audio/video systems, networking, security, and custom integration for high-end homes and estates. For over 30 years, we’ve helped clients WOW & AMAZE in their homes by delivering reliable, beautifully integrated technology systems supported by an exceptional client experience. Our Core Values We are a team that is committed to: SERVICE THE CLIENT ABOVE ALL ELSE BE SOLUTION ORIENTED, CREATIVE, AND INNOVATIVE BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO EXHIBIT HONESTY, RESPECT & INTEGRITY WORK AND ACT AS A TEAM These values guide everything we do—from how we communicate, to how we install, support, and maintain the systems entrusted to us. Position Overview The Systems Technician is a skilled field technician responsible for installing, configuring, and supporting mid-to-advanced AV, networking, automation, and low-voltage systems in luxury residential environments. This role requires strong technical knowledge, excellent craftsmanship, and the ability to work independently on site while also supporting Level 1 technicians and collaborating with senior team members. For the past 2 years, our employees have voted us as THE BEST PLACE TO WORK in South Florida. Not only are we thrilled by this honor, we are looking to add to our team and grow! If you want to work at a company that takes your input and does something with it, a company that invests in the training of it's employees with over 100 hours of dedicated training time every year, and has tons of employee recognition and appreciation events like happy hours, free massages, mid day movies and much more as well as fully paid employer health plan, annual bonus payouts, PTO and more then we are the right fit. It is our employees that have made ETC Florida the largest company of our kind in South Florida. Our goal is to WOW and AMAZE our clients by automating and integrating their technology. What makes ETC Florida unique: Award winning installations and HTA Estate Level Certified Largest in-house service department available 24/7/365 Over 35 years of experience and reliability with thousands of satisfied clients We have defined 5 core-values that help guide us in every interaction we have with our clients, our teammates and our vendors. They are: Service the Client Above all Else! Be Solution-Oriented, Creative & Innovate Be Enthusiastic, Positive and Enjoy What You Do! Exhibit Honesty, Respect & Integrity Work & Act as a Team Become a part of one of the fastest growing industries and the future of residential and commercial technology

Requirements

5+ years of experience in AV, low-voltage integration, smart home systems, or networking
Proficiency with wiring, terminations, troubleshooting, and device installation
Experience with: – Home automation platforms (Crestron, Control4, Savant, etc. preferred) – Lighting control systems (Lutron, Vantage a plus) – Residential networking (routers, switches, WAPs)
Strong understanding of signal flow, cable management, and best practices
Ability to read wiring diagrams, floor plans, and line drawings
Comfortable in both active construction sites and high-end residences
Clean driving record and professional appearance
Strong communication and client-facing skills
Takes pride in craftsmanship and attention to detail
Calm and resourceful when problem-solving on site
Self-driven, organized, and reliable
Positive attitude and team-first mindset
Eager to learn advanced systems, certifications, and new technologies

Responsibilities

Install AV, network, lighting control, automation, and low-voltage systems
Assist with rack building, equipment wiring, panel terminations, and system integration
Configure devices such as switches, WAPs, matrixes, amplifiers, and smart home components
Support provisioning and system setup under guidance from Level 3 technicians or programming team
Perform system testing, troubleshooting, and on-site diagnostics
Support clients with system orientation and minor system adjustments
Maintain a clean, professional, and safe work environment
Guide and mentor Level 1 technicians when needed
Communicate clearly with project managers and engineers
Report project progress, issues, and field conditions
Represent ETC Florida professionally in clients' homes