Lead Systems Operations Engineer

Wells Fargo Bank•Charlotte, NC

2d•Hybrid

About The Position

The Consumer Technology (CT) - Payment Applications Support (PAS) department at Wells Fargo is seeking a highly motivated and creative Lead Systems Operations Engineer to support multiple critical revenue generating online platforms such as ZELLE, Bill Pay, Transfer Scheduling, Online Wires, Direct Pay and other highly prized applications involved in moving funds for our customers. In this role, you will: Be the Subject Matter Expert responsible for understanding and retaining knowledge on the end-to-end implementation, functionality, technologies, and external dependencies used in various crown jewels - money movement platforms. Engage in digital forensic activities to analyze, identify, preserve, and recover information registered in the various technology stack to support fraud prevention, risk mitigation, and account reconciliation objectives. This also includes ad hoc reporting, data analytics/modeling, and similar activities to help achieve business objectives in collaboration with business and development partners Research/assess impact and risk, create real-time/short-term mitigation, and determine root cause of complex events affecting multiple technology layers in the stack, downstream processes, and customer transactions Work closely with other technical teams to propose enhancements, create long-term fix, and help lead business and other enterprise support partners to arrive at a consensus and implement solutions. Contribute to increasing system efficiencies and lowering the human intervention time on related tasks through proactive use of automation and AI solutions. Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Provide training, guidance, and mentoring to less experienced team members, as well as assist the department to improve service model, processes, and workflow Research production issues, provide impact analysis, remediation steps to resolve issues, proactively identify preventive actions, create JIRA for enhancements and defects and participate in RCA calls Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years of experience in microservices applications including Apache Kafka, Apache Flink, Apache Storm
2+ years of MongoDB experience
2+ years of Linux experience
2+ years of Perl or Shell experience
2+ years of Python experience
2+ years of JavaScript development experience
2+ years of SOA (Services Oriented Architecture) experience
2+ years of JSON (JavaScript Object Notation) development experience
2+ years of Splunk experience
2+ years of Autosys experience

Responsibilities

Be the Subject Matter Expert responsible for understanding and retaining knowledge on the end-to-end implementation, functionality, technologies, and external dependencies used in various crown jewels - money movement platforms.
Engage in digital forensic activities to analyze, identify, preserve, and recover information registered in the various technology stack to support fraud prevention, risk mitigation, and account reconciliation objectives.
Research/assess impact and risk, create real-time/short-term mitigation, and determine root cause of complex events affecting multiple technology layers in the stack, downstream processes, and customer transactions
Work closely with other technical teams to propose enhancements, create long-term fix, and help lead business and other enterprise support partners to arrive at a consensus and implement solutions.
Contribute to increasing system efficiencies and lowering the human intervention time on related tasks through proactive use of automation and AI solutions.
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Provide training, guidance, and mentoring to less experienced team members, as well as assist the department to improve service model, processes, and workflow
Research production issues, provide impact analysis, remediation steps to resolve issues, proactively identify preventive actions, create JIRA for enhancements and defects and participate in RCA calls
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals