Lead Systems Operations Engineer

Wells Fargo & Company•Minneapolis, MN

1d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer within its technology Digital Platform Engineering group. This role supports the Esign and MARS platform team, which is part of Enterprise Content Management (ECM). The position is responsible for supporting a portfolio of strategic products and applications across Run Operations, Site Reliability Engineering (SRE), and DevOps functions. Additional information about career opportunities and lines of business at Wells Fargo is available at wellsfargojobs.com. Job Expectations: Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity. Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems. Make decisions on technical changes and enhancements. Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives. Review and provide inputs on NFRs (non-functional requirements) Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals. Monitor application and system performance and proactively address issues. Troubleshoot and resolve issues related to deployments, builds, and system integrations Job Expectations: This position offers a hybrid work schedule This position is not eligible for Visa sponsorship or transfer of visa Relocation assistance is not available for this position

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures.
Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing.
3+ years hands on experience with cloud platforms (Redhat OCP, GCP etc.)
5+ years experience with focus on Java based applications.
5+ years experience with observability tools like Splunk, AppDynamics, Grafana etc.
3+ years Hands-on experience with CI/CD tools (e.g., Jenkins, Harness, GitLab CI, Bamboo, Azure DevOps)
1+ years experience using AI such as Copilot

Nice To Haves

Knowledge and experience in leading L2/L3 production support functions and troubleshooting issues.
Knowledge of DevOps principles and practices and experience with continuous integration deployment pipeline.
Strong scripting skills and automation mindset
Experience with containerization tools (Docker, Kubernetes).
Experience with OCP, Java, and Observability tools as well as performance monitoring and log management tools.
Organized & structured in driving highly matrixed deliverables across cross functional teams and ability to quickly connect dots and troubleshoot issues
Experience with SRE practices.
Knowledge of ServiceNow, OS (Windows/Unix), DBs, load-balancing & auto-scaling solutions/patterns, network communications.
Good communication skills and ability to drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-app ecosystem by evolving observability, monitoring, logging, synthetic monitoring, and chaos engineering.

Responsibilities

Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems.
Make decisions on technical changes and enhancements.
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives.
Review and provide inputs on NFRs (non-functional requirements)
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.
Monitor application and system performance and proactively address issues.
Troubleshoot and resolve issues related to deployments, builds, and system integrations