Lead Systems Analyst

Navy Federal•San Diego, FL

About The Position

To lead systems analysis and act as the Experience Owner for Navy Federal’s nCino/Salesforce platform within the Business Lending Technology Solutions team. This role combines product ownership responsibilities with technical and analytical expertise to ensure solutions align with strategic objectives, regulatory compliance, and superior member experience. The incumbent will manage product backlog, define vision, and partner with stakeholders while leveraging system knowledge and commercial lending experience.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or related field, or equivalent combination of training, education, and experience.
5+ years in systems analysis or business analysis within financial services.
Proven experience acting as a Product Owner or Experience Owner in an Agile environment.
Hands-on knowledge of nCino and Salesforce platform capabilities (configuration, workflows, reporting).
Strong understanding of commercial lending processes (origination, servicing, compliance).
Extensive experience with advanced knowledge of systems analysis and design techniques in program development.
Expertise in requirements gathering, process design, and solution documentation.
Familiarity with Agile methodologies (Scrum, SAFe) and backlog management tools (ADO, JIRA).
Excellent communication and stakeholder management skills.
Ability to influence, negotiate, and drive consensus across technical and business teams.
Strong analytical and problem-solving skills; ability to manage multiple priorities.
Ability to learn different collaboration or product management tools quickly.
Advanced research, analytical, and problem-solving skills
Advanced skills identifying and analyzing business requirements and recommending solutions
Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing.
Experience in leading large projects/initiatives which have business risk and impact.

Nice To Haves

Salesforce certifications (Administrator, App Builder, or nCino LOS experience).
Experience with DevOps and change management processes.
Knowledge of Navy Federal products, services, and regulatory requirements.
Background in technology or entrepreneurship.
Advanced knowledge of credit union operations, commercial and small business lending processes and procedures.
Working knowledge of Navy Federal’s functions, operations, systems and organizational objectives

Responsibilities

Collaborate with cross-functional teams to define and launch product vision and strategy for nCino/Salesforce.
Own and manage the product backlog; refine and prioritize user stories based on business value and member impact.
Translate program vision into actionable requirements and workflows; ensure conceptual and technical integrity.
Partner with internal and external partners to integrate usability studies, user research, and market analysis into product requirements.
Write requirements and define editorial workflow for business owner projects.
Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
Direct and develop cross departmental and highly visible complex projects and assign tasks.
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions.
Analyze product usage and practical data to determine changes in prioritization and feature enhancements.
Serve as a change agent, promoting innovation and continuous improvement across the product team.
Lead requirements gathering, documentation, and validation for lending technology solutions.
Coordinate integration of solutions with existing applications; ensure compatibility and scalability.
Develop test plans, facilitate user acceptance testing (UAT) when applicable, and manage release readiness.
Apply change management principles to ensure smooth adoption of new features and processes.
Mentor junior analysts and provide expert consulting for complex issues.
Stay current with technology trends, regulatory impacts, and industry best practices.
Perform other duties as assigned.