Lead Surveillance Agent

Hollywood Casino Aurora•Aurora, IL

1d•$22 - $23•Onsite

About The Position

The lead surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities.

Requirements

Must be 21 years of age
HS Degree or equivalent work experience related to the nature of the position
One year of Casino Surveillance or gaming-related experience

Responsibilities

Monitor casino guests and team members throughout the property
Observe and videotape table games and electronic gaming devices to ensure integrity on the games
Observe and videotape count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for
Observe and videotape cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis
Review and report videotaped incidents to the requestor
Report violations of company policy, procedure, or internal controls
Take photographs for purpose of proper documentation of incidents and events
Report illegal or unusual activities to appropriate members of management
Assist Surveillance Supervisor with training
Be knowledgeable of Illinois Gaming Board regulations and company internal controls
Demonstrate an ability and commitment to deliver quality guest service to external and internal guests
Follow all safety rules