Lead Surgical Scheduler/Patient Liaison (Multiple Vacancies)
About The Position
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Otolaryngology at the Robert Wood Johnson Medical School. The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Vascular and Reconstructive surgery and all surgical divisions requiring vascular surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories.
Requirements
- Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.
- Must be proficient in ICD-10 and CPT coding.
- Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
- Must be detail oriented and possess excellent interpersonal communication and organizational skills.
- Must be able to multi-task in a busy office environment.
Responsibilities
- Performs all of the following duties in a professional manner which reflects the nature of Rutgers Robert Wood Johnson Medical School.
- Must be proficient in ICD-10 and CPT Vascular Surgery coding. Main liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
- Must be proficient in the electronic medical record system. All acquired information relevant to each surgeon's surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
- Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient's insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Provides pt estimates as needed.
- Maintains surgical procedure spreadsheet for payment reconciliation.
- Maintains knowledge of and participates in performance improvement activities.
Benefits
- Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
