About The Position
Support Management: Support lead for Collaboration Service Platform (Confluence/Jira). Manage customer expectation and communication. Support migration effort from on-premises to SaaS platform. Troubleshoot technical issues & reduce recurring issue using root cause analysis. Proactively monitor and manage infrastructure stability and performance. 7+ yrs overall experience in engineering & operations Must be a self-starter, effective listener & excellent communicator, problem solver and team player. Experience in providing technical support for globally distributed & complex service platform. Experience in software deployment on large global infrastructure. Minimum of 3 years development experience and 6 years of technical support experience as a team lead. Good understanding of collaboration services in large scale development environment. Strong understanding of Collaboration technology stack (Confluence & Jira) and at least two years of hands-on experience. Experience with using Service Management software like ServiceNow. Bachelor's Degree in computer science or a related field ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Systems & Engineering ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Feb 03, 2026 ------------------------------------------------------ Ensure allocation of quality vendor resource for migration effort and project deliverables.
Requirements
- 7+ yrs overall experience in engineering & operations
- Must be a self-starter, effective listener & excellent communicator, problem solver and team player
- Experience in providing technical support for globally distributed & complex service platform
- Experience in software deployment on large global infrastructure
- Minimum of 3 years development experience and 6 years of technical support experience as a team lead
- Good understanding of collaboration services in large scale development environment
- Strong understanding of Collaboration technology stack (Confluence & Jira) and at least two years of hands-on experience
- Experience with using Service Management software like ServiceNow
- Bachelor's Degree in computer science or a related field
Responsibilities
- Support lead for Collaboration Service Platform (Confluence/Jira)
- Manage customer expectation and communication
- Support migration effort from on-premises to SaaS platform
- Troubleshoot technical issues & reduce recurring issue using root cause analysis
- Proactively monitor and manage infrastructure stability and performance
- Ensure allocation of quality vendor resource for migration effort and project deliverables
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
