Lead Supervisor

VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA•Lafayette, LA

About The Position

The Wraparound Lead Supervisor provides administrative leadership to the Wraparound Program, ensuring high-quality, family-driven, and strengths-based services for children and adolescents with complex behavioral health needs. This role oversees program operations, supervises staff, ensures compliance with Medicaid and state regulations, and supports fidelity to the Wraparound model while promoting positive outcomes for youth and families. The Wraparound Lead Supervisor reports to the Wraparound Program Director.

Requirements

Master’s degree from accredited university or college in human services, social or behavioral science required.
Three (3+) years of experience in the human services field required, preferably with different systems, including school, behavioral health, child welfare, juvenile justice, health, and delinquency population.
Maintain a valid Louisiana driver’s license

Nice To Haves

Prior supervisory preferred.
Experience with wraparound services, Medicaid-funded programs, or behavioral health systems preferred.

Responsibilities

Provide direct supervision to assigned supervisors.
Approve staff timecards, leave requests, and schedules in accordance with VOA policy.
Conduct regular supervision, performance evaluations, and coaching to supervisors.
Serve as liaison between The Wraparound Supervisors and The Wraparound Program Director
Collaborate with leadership on performance management, professional development, and corrective action plans.
Support supervisors in performance management, staff development, and corrective action processes.
Support supervisors in maintaining appropriate staff-to-client ratios and service intensity standards.
Develop and implement corrective action plans when compliance concerns arise.
Participate in internal audits, LDH and/or Magellan reviews (audits), and quality assurance.
Ensure alignment of supervision practices with agency standards and LDH and Magellan requirements.
Provide guidance and feedback to address documentation or service delivery deficiencies.
Participate in staff meetings, interagency collaboration, state trainings.
Assist with development and implementation of quality improvement initiatives.
Support program leadership in maintaining compliance, service quality, and positive youth and family outcomes.
Serve as a subject-matter resource for Wraparound best practices.
Provide guidance and coaching to staff on managing high-risk situations and crisis planning.
Support staff in effective collaboration with families, schools, child welfare, juvenile justice, and other child-serving systems.
Maintain confidentiality as it pertains to all aspects of clients’ care, staff, and VOASCLA.
Complete and maintain CANS certification.
Strong organizational skills and attention to detail.
Ability to handle difficult conversations and hold staff accountable.
Participate in training and development activities as required.
Perform other duties as assigned.