Lead Store Manager

HouseMart•Kihei, HI

6h•Onsite

About The Position

HouseMart is an established Hawaii-based retail organization built on an entrepreneurial spirit that strives to serve as a symbol of success through our service and commitment to our customers. Our organization currently operates over 30 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. A local family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. We are currently seeking a Lead Store Manager that will lead our Kihei Ace Hardware store and manage the Maui Island team. The Lead Store Manager will be responsible for supporting corporate initiatives while delivering best-in-class brand experience for our customers. Build, lead, and develop top talent through effective leadership in assigned areas. This position is responsible for all facets of the store’s daily operations to increase sales and profit. Provides continuous coaching to all employees on proper selling techniques, inventory best practices and product knowledge.

Requirements

Minimum 5 years’ experience managing multi-unit retail operations.
Leadership experience includes managing, directing, and developing team members from a variety of backgrounds.
Strong knowledge of point of sale (POS) software in a retail environment.
Knowledge of basic Google and Microsoft programs.
Excellent verbal and written communication and strong organizational skills.

Nice To Haves

Bachelor's Degree in Business Management preferred or related field.

Responsibilities

Leads and models overall culture, values, mission, and spirit of the company.
Seeks to increase sales, monitors weekly and monthly P&L data, and works to increase bottom-line profits.
Monitor the daily and monthly sales achievements as compared to budgeted goals and past history to meet/exceed expectations.
Ensures that all company and store standards, guidelines, and procedures are always communicated and followed by staff. Models all rules and policies and maintains safety features and security of retail operations.
Ensures store always meets visual and merchandising standards, conducts weekly visits to store locations.
Maintains, models, and coaches on customer experience and schedules employees to maintain the most efficient presence to service customers.
Hire, train and on-board managers and employees. Ensure development of team members and build a positive, motivated team atmosphere.
Monitor store staffing levels and assist in hiring and promotion assessments to ensure staffing levels are appropriate.
Creates, adjusts, and implements training plans for all employees. Ensures full understanding and regularly observes and coaches staff on their performance, celebrating successes as well as discussing and offering suggestions if more feedback is needed.
Oversee annual employee review process and conducts ongoing coaching and training sessions to ensure high levels of performance.
Foster, support, and maintain high morale by developing an effective teamwork concept among all employees.
Apply progressive corrective action process within the stores, through department managers and supervisors.
Responsible for ensuring that all financial duties and reporting are completed accurately, including all administrative tasks, payroll, and human resource activities.
Maintain the perpetual inventory system and the annual preparation and taking of store physical inventory.
Monitor inventory levels and communicate with Category managers.
Ensures proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilizes resources and available information to troubleshoot when equipment errors occur; responds in a timely and reasonable fashion to problems.
Adherence to all applicable internal, federal, and state health and safety regulations and cleanliness standards.
Communicates and trains staff in safety and hazard standards.
Other duties, as assigned.