Store Lead

Black Rock Coffee Bar•Prescott Valley, AZ

16h•$17

About The Position

As the Store Lead, you are self-driven and capable of thriving in a fast-paced environment, while consistently demonstrating servant leadership toward all team members. Your primary responsibility is to cultivate a positive atmosphere that offers fast, efficient, and friendly service. You will facilitate training, customer service, product knowledge, and education, promote safe work practices, and uphold Black Rock Coffee Bar's values, policies, and procedures. Store Leads oversee daily operations and lead by example, setting the tone for the success of each team member and location.

Requirements

Strong communication and interpersonal skills to lead and support team and guest engagement.
Ability to thrive in a fast-paced environment while managing competing priorities.
Experience fostering a positive team culture through accountability and recognition.
High attention to detail, accuracy, and follow-through on assigned tasks.
Flexibility to work varied schedules, including weekends and holidays.
Self-motivated and dependable, capable of independent decision-making.
Understanding of safety procedures and commitment to a clean, safe working environment.
Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved.

Responsibilities

Oversees daily store operations to deliver results across SPOC
Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures.
Establishes effective, positive communication among all Team Members through appropriate channels.
Plans and executes sales promotions as assigned by Marketing.
Promotes safe work practices, reports incidents and accidents promptly to the Multi-Store Lead and HR and follows required procedures.
Owns hiring, onboarding, and training processes for the store.
Coaches and holds Team Members accountable to service standards and performance expectations, issues corrective actions when necessary.
Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements.
Creates and publishes the store schedule on time and ensures adherence to Black Rock availability and time-off request protocols.
Completes daily off-bar leadership tasks, including approving timecards, managing cash, and submitting expenses.
Plans and facilitates quarterly store meetings and 1:1 reviews with Team Members.
Organizes quarterly team outings to support morale and recognition.
Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements.
Proactively troubleshoots equipment issues, addresses Team Member concerns, and resolves operational problems.
Works a total of 40 hours per week, dedicating at least 32 hours per week to on bar duties.
Immediately and warmly welcomes customers and Team Members, ensuring a positive, welcoming, and engaging environment.
Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
Maintains clean and organized work and customer areas, following health and safety guidelines.
Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
Handles accurate cash and credit transactions, including daily cash deposits when required.
Supports training initiatives and mentors new Team Members during onboarding.
Holds leadership team accountable for assigned daily, weekly, and monthly tasks.
Handles customer complaints and resolves issues professionally and promptly.
Assists in inventory management and restocks supplies as needed, including product displays.
Provides guidance on proper line busting during peak periods to expedite customer orders, which may require exposure to various elements.
Proficient at working independently during shifts with self-directed initiative and minimal supervision.
Always follows Black Rock Coffee Bar policies and procedures diligently.