Lead Store Clerk (4150)

SALVATION ARMY A GEORGIA CORP•Odessa, TX

4d•Onsite

About The Position

This position is responsible for: Supervisory Responsibilities (25%) Acts as the lead worker to Family Store staff; oversees volunteers as needed; trains and instructs employees and volunteers in the proper methods and procedures; informs supervisor of any staff issues requiring attention. Opens and/or closes store doors in accordance with the store schedule. Customer Service Responsibilities (50%) Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures. Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience. Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed. Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups. Store Orderliness and Cleanliness Responsibilities (25%) Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas. Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled. Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner. Other Responsibilities: Inspects donated items to ensure they can be used according to established policies and procedures. Assists customers in carrying purchased/donated items in/out of the store. Performs other duties as assigned.

Requirements

Knowledge of effective customer service techniques.
Knowledge of the principles and practices of basic mathematics.
Ability to work effectively and cooperatively with co-workers.
Ability to present a positive and professional image of The Salvation Army.
Ability to prepare and maintain reports in an accurate, complete, and timely manner.
Ability to work independently and with limited supervision.
High school diploma or G.E.D.
One-year prior retail experience, OR Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to operate a cash register, perform routine mathematical computations and count change.
Ability to perform continuous walking, stooping, standing, and some climbing.
Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting.
Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.).

Responsibilities

Acts as the lead worker to Family Store staff
Oversees volunteers as needed
Trains and instructs employees and volunteers in the proper methods and procedures
Informs supervisor of any staff issues requiring attention
Opens and/or closes store doors in accordance with the store schedule
Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register
Collects monies, counts change and prepares receipts
Prepares and packages purchased items
Prepares and balances the cash drawer and runs routine register print-outs
Prepares and delivers bank deposits
Ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures
Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items
Ensures that all customers visiting the store have a pleasant experience
Assists customers who are donating items to The Salvation Army
Directs customers to the proper loading/unloading area
Assists with hauling donations to the storage area as needed
Prepares and provides tax receipts as needed
Answers the store telephone in a tactful and courteous manner
Assists customers by responding to questions and providing directions and/or general information
May schedule and record donation pick-ups
Maintains the neatness and security of the cash register area
Ensures that forms, bags, etc. are adequately stocked
Maintains warehouse area in a neat and orderly manner
Cleans floors, tables and work areas
Places and arranges items in the store as directed
Checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner
Rotates and/or rearranges stock as directed
Returns items to the proper location after customers have handled
Cleans all display racks and shelves
Sweeps and mops floors
Cleans windows and mirrors
Ensures that the store is maintained in a clean and inviting manner
Inspects donated items to ensure they can be used according to established policies and procedures
Assists customers in carrying purchased/donated items in/out of the store
Performs other duties as assigned