Lead SRE

Hiscox•Boston, MA

19h•$120 - $175•Hybrid

About The Position

Lead Site Reliability Engineer (SRE) Role Overview: The Lead SRE will be responsible for ensuring the reliability, scalability, and performance of Hiscox US technology platforms. This role combines software engineering, systems administration, and operational excellence to deliver resilient services across cloud and on-prem environments. You will lead a small team of SREs and collaborate with engineering, DevOps, and service management teams to implement best practices in automation, observability, and incident response.

Requirements

7+ years in SRE, DevOps, or Systems Engineering roles, with at least 2 years in a leadership capacity.
Strong experience with Azure, AWS, Kubernetes, Docker, and cloud-native architectures.
Proficiency in scripting and automation (Python, Bash, PowerShell).
Expertise in CI/CD tools (Azure DevOps, Jenkins) and infrastructure-as-code (Terraform, ARM templates).
Deep understanding of networking, DNS, and security principles.
Familiarity with observability stacks (New Relic, Prometheus, Grafana, ELK, or similar).
Excellent problem-solving and communication skills.
Strong Linux administration skills
Strong communication skills

Nice To Haves

Experience in financial services or regulated environments.
Knowledge of ITIL practices and service management frameworks.
Certifications: Azure Solutions Architect, AWS Certified Solutions Architect, Kubernetes CKA, or similar.

Responsibilities

Design and implement strategies to maintain high availability and performance of critical systems.
Develop and maintain CI/CD pipelines, infrastructure-as-code, and automated recovery processes.
Act as escalation point for major incidents, lead root cause analysis, and drive postmortem improvements. Participate in on-call rotation.
Implement advanced monitoring, alerting, and telemetry solutions to proactively detect and resolve issues.
Forecast and manage infrastructure capacity to support growth and performance targets.
Work closely with Cloud Engineering, Application Support, and Service Operations teams to align reliability goals with business objectives.
Mentor junior SREs, set technical standards, and champion a culture of operational excellence. Define epics, user stories, gather requirements, identify dependencies and remove blockers

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks