Lead Specialist, Customer Content Developer

Pearson • Hoboken, NJ

9h

About The Position

The Lead Specialist, Customer Content Developer is an Instructional Designer & Content Producer. You will create engaging and scalable training content that enables customers to succeed with Pearson solutions. You will work closely with Customer Success and Product teams to translate subject matter expert knowledge and product updates into clear, impactful learning resources. This role combines instructional design expertise with content creation, producing videos, guides, toolkits, and interactive learning experiences.

Requirements

• 4+ years of experience in Instructional Design, Learning Experience Design, or Digital Content Production.
• Demonstrated ability to design end-to-end learning experiences and multimedia content.
• Proficiency with e-learning authoring tools and video production software (Camtasia, Adobe Premiere, Canva, etc).
• Familiarity with LMS platforms and learning analytics.
• Strong communication skills, with the ability to simplify technical information for a customer audience.
• Portfolio of training content or digital assets showcasing creativity and instructional clarity.

Responsibilities

• Partner with SMEs, Customer Success, and Product teams to design structured, role-based learning paths and resources.
• Produce digital content (videos, toolkits, quick-start guides, and interactive modules) to support onboarding, feature adoption, and ongoing education.
• Apply instructional design best practices to create learning content that is both effective and engaging.
• Collaborate with the Customer Enablement & Onboarding team to ensure content aligns with customer onboarding initiatives and product updates.
• Publish and manage content within the LMS/Academy platform, ensuring all assets are tagged, discoverable, and tracked for engagement (academy.credly.com)
• Monitor performance metrics (content completion, customer feedback, learning assessments) and optimize content based on data insights.
• Maintain a content refresh cycle to ensure all customer resources remain accurate and relevant.
• Ensure all content meets accessibility, localization, and brand guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed