Lead Solution Engineer FireHydrant (A Freshworks Company)
About The Position
Freshworks is seeking a Lead Solution Engineer to join our North America Enterprise GTM team. This role will directly support the FireHydrant product, partnering with highly technical customers operating complex, production-grade systems. As a Lead Solution Engineer, you will work closely with Sales, Product, Engineering, and Customer Success teams to understand customer challenges, design technical solutions, and deliver compelling product demonstrations. You will engage with both technical and executive audiences, translating complex technical concepts into clear business value. This is a customer-facing, technically deep role for someone who thrives in a fast-paced, high-growth environment and enjoys solving real-world reliability and operational challenges.
Requirements
- Proven experience in a technical pre-sales role
- Exceptional communication and presentation skills, with a track record of leading engaging presentations and demos for both technical and non-technical audiences
- Technical proficiency, including hands-on experience with REST APIs and competency in at least one scripting language (e.g., Python, JavaScript, Bash)
- Familiarity with observability platforms, CI/CD tooling, monitoring and alerting solutions, and/or Terraform
- Strong collaboration skills with the ability to work effectively across cross-functional teams (GTM, Product Management, Engineering)
- Ability to articulate the business impact and value proposition of technical solutions to key stakeholders
- Eagerness to explore and master new technologies and solve complex technical challenges to drive customer success and business growth
- Ability to excel in a dynamic, fast-paced environment and quickly adapt to evolving customer requirements and shifting priorities
Nice To Haves
- Background in Site Reliability Engineering (SRE) or production operations
Benefits
- Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
