Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: In office Minnetonka, MN or surrounding offices Lead teams to design, build, and maintain core Transactional Print Fulfillment platforms Own key metrics: print/mail availability, document turnaround times, time to market, and production efficiency Oversee the full communications lifecycle—from requirements gathering through design, print composition, QA, deployment, and post-production support Deliver modular, secure solutions for high-volume print and digital delivery channels Coordinate with global operations teams for seamless execution of large-scale print jobs Align with Product and Enterprise Architecture to translate business needs into technical specifications for outbound communications Drive modernization: advance cloud-based fulfillment workflows, leverage open-source tools, and reduce legacy system dependencies Oversee document composition, printing, finishing, mailing logistics, and reconciliation for critical items like EOBs/statements/checks Manage microservices powering document generation and omnichannel distribution (print/email/web portals). Integrate platforms with external data sources/APIs; enable multi-channel customer communication delivery Build dashboards tracking real-time job status across print runs and digital fulfillment queues Lead quality assurance across the outbound communications process; drive continuous improvement in accuracy and timeliness Partner with infrastructure teams, vendors (print/mail houses), and business units to resolve issues fast and optimize service levels You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees