Lead Setter - Peoria

Re-Bath•Peoria, AZ

2d•$18•Onsite

About The Position

We are seeking a Scheduling Specialist to join our team! A scheduling specialist manages the company calendar to ensure appointments are scheduled properly. As a scheduling specialist, your responsibilities include a wide variety of tasks to ensure the best customer experience possible.

Requirements

Ability to communicate effectively and clearly with all internal and external customers.
Detail-oriented with excellent follow-up.
Solutions-minded, compliance-minded and results-oriented.
Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
Ability to juggle multiple priorities successfully.
Extremely strong organizational and interpersonal communication skills.
High-energy, hands-on employee who thrives in a fast-paced work environment.
Intelligent, self-confident, practical thinker with sound judgment.
Flexible, adaptable and can adjust to a rapidly changing and growing environment.
Must be able to pass a 50-state background check and drug screen

Nice To Haves

Customer Service: 2 year+ (Preferred)
Computers & Microsoft Office: 2 year+ (Preferred)
High school or equivalent (Preferred)

Responsibilities

Answers all incoming calls in a courteous, welcoming, professional & timely manner.
Gathers and documents all information from the caller thoroughly and accurately.
Answers as many callers’ questions as possible without the need for transferring the call.
Initiates phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
Cancels or confirms appointments as requested by callers.
Accurately updates and inputs all relevant data into computer. Data entry of new leads for multiple leas sources.
Maintains a professional and courteous environment.
Welcome and assist customers that visit showroom.
Other routine duties as assigned.