Lead Setter - Scottsdale

Re-Bath•Scottsdale, AZ

2d•$18•Onsite

About The Position

Re-Bath AZ, LLC is a valley wide remodeling company that has been in business for over 40 years. We specialize in bathroom and kitchen remodeling and remodel roughly 80-150 bathrooms a month. We are dedicated to providing the best customer service as possible to our customers in order to alleviate their stress during the remodeling process. We pride ourselves on being a fast and affordable remodeling solution for our customers. We are currently looking for a candidate to be part of our Re-Bath and Kitchens family! Our company is growing and we want to find the right people to help grow with us. At Re-bath you will quickly find a group of individuals that care about this company’s vision and who wants to be a part of the process to get there. Job Description: We are seeking a Scheduling Specialist to join our team! A scheduling specialist manages the company calendar to ensure appointments are scheduled properly. As a scheduling specialist, your responsibilities include a wide variety of tasks to ensure the best customer experience possible.

Requirements

Must possess the following knowledge, skills and abilities to perform this job successfully:
Ability to communicate effectively and clearly with all internal and external customers.
Detail-oriented with excellent follow-up.
Solutions-minded, compliance-minded and results-oriented.
Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
Ability to juggle multiple priorities successfully.
Extremely strong organizational and interpersonal communication skills.
High-energy, hands-on employee who thrives in a fast-paced work environment.
Intelligent, self-confident, practical thinker with sound judgment.
Flexible, adaptable and can adjust to a rapidly changing and growing environment.
Must be able to pass a 50-state background check and drug screen
Regular, predictable and dependable attendance is essential to satisfactory performance of this job.
This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures
Extensive telephone and computer usage.
Use of computer mouse requires repetitive hand and wrist motion.
Time off restricted during peak periods.
Regular reaching, grasping, and carrying of objects for showroom maintenance.

Nice To Haves

Customer Service: 2 year+ (Preferred)
Computers & Microsoft Office: 2 year+ (Preferred)
High school or equivalent (Preferred)

Responsibilities

Answers all incoming calls in a courteous, welcoming, professional & timely manner.
Gathers and documents all information from the caller thoroughly and accurately.
Answers as many callers’ questions as possible without the need for transferring the call.
Initiates phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
Cancels or confirms appointments as requested by callers.
Accurately updates and inputs all relevant data into computer. Data entry of new leads for multiple leas sources.
Maintains a professional and courteous environment.
Welcome and assist customers that visit showroom.
Other routine duties as assigned.