Lead Services Consultant

HubSpot

14h

About The Position

As a Lead Services Consultant, you will be responsible for guiding our most sophisticated prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team. In the Lead Services Consultant role, you will be positioned as a leader on the team, responsible to help drive improvement and innovation in the team’s tactical, strategic, and operational approach across all areas of focus.

Requirements

Have a customer first mindset and a consultative approach to problem solving
Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
Have experience helping large customers drive significant organizational change
Have experience driving value conversations to executive teams
Have pre-sale experience creating custom statments of work or custom implementation plans for complex service solutions
Have experience consulting on and positioning the business ROI of engaging with recommended services
Have excellent oral and written communication skills
Have a strong comfort level with AI technologies. We look for candidates who actively use AI to streamline workflows, enhance decision-making, and identify new opportunities for innovation.
Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
Are very detailed-oriented and have strong project management skills
Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

Responsibilities

Recommend the right implementation approach and ongoing services for HubSpot's most complex, strategically-important, and highest-paying customers, to lead the customer to long term success with HubSpot
Diagnose customer need based on business objectives and technical requirements
Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
Work directly with the customer or partner to define resource needs
Establish clear milestones, project plans, and timelines for execution
Present plans to the customer's Executive team
Influence customer purchase decisions by driving urgency and certainty in recommended solutions
Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects
Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers, and innovating on solutions for the upmarket segment
Build deep relationships with top accredited Solutions Partners to: Enhance quality of recommendations Contribute to partner development by providing feedback directly and through PDMs Enhance effectiveness of partner accreditations
Lead key team initiatives, responsible for project management, execution, enablement and results
Proactively contribute to team operational process, consulting tactics and methodology