Lead Service Technician (SWC - Operations)

Koch Enterprises • Lenexa, KS

1d

About The Position

Lead Service Technician Title: Service Technician – Access Control / Surveillance / Intrusion/Fire Alarm/ Nuse Call / Paging SystemsReports To: Health Care Service Manager Position: Non-exempt, Hourly with Full Benefit Package including 401k. Position Summary: The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV(Analog and IP), burglar panels and fire panels, Nurse Call, and Paging Systems. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: Performs all duties with honesty, integrity, and the pursuit of excellence. Provides timely and efficient support to clients and their representatives. Provides on-site support and troubleshooting on a variety of Nurse call, Paging Systems, access control, CCTV, and burglar systems and Fire Alarm System. Performs on-site repairs when possible. Advises customers on upgrade needs and options when necessary. Provides training for clients and end users when necessary. Assists installation division with programming and installation when necessary. Performs upgrades and alarm takeovers as needed. Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. Maintains an accurate inventory of service parts on company provided vehicle. Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: Takes part in on-call rotation for emergency after-hours service. From time to time may be called upon to assist in other divisions. Attends scheduled company meetings. Attends training classes held either onsite or offsite as required. Occasionally travels to job sites over 2 hours away that require overnight stays. Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned.

Requirements

• Must have valid driver’s license and clean driving record.
• Must submit to and pass pre-employment drug screen and random drug screens.
• Must have extensive experience in the installation, programming and troubleshooting of an electronic systems.
• Common basic knowledge of Fire Alarm System.
• Must have clear and effective oral and written communication skills.
• Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings.
• Must be able to pull and suspend wire according to code.
• Must have a clear understanding of electrical, security, and safety codes.
• Must be able to safely use hand and power tools.
• Must be able to effectively communicate with supervisors to address problems that may arise in the field.

Nice To Haves

• Experience with several of the following brands: Bi-amp DSC/Tyco Rauland or other Nurse Call Systems Interlogic Honeywell EST/Edwards Exacq S2 Speco Avigilon Acti Ubiquity Brivo Hanwha Axis Bosch AV/Costar HID AMAG-Symmetry Entraguard/Kerri Securitron Altronix AiPhone AWID DETEX RCI HES Locknetics Dortronics Potter Schlage Von Durprin
• 5+ years of experience with access control, CCTV, and burglar alarms Overhead Paging or a nurse call system.
• Fire Alarm system basics.
• General Networking and PC Skills
• Multiple manufacturer certifications

Responsibilities

• Provides timely and efficient support to clients and their representatives.
• Provides on-site support and troubleshooting on a variety of Nurse call, Paging Systems, access control, CCTV, and burglar systems and Fire Alarm System.
• Performs on-site repairs when possible.
• Advises customers on upgrade needs and options when necessary.
• Provides training for clients and end users when necessary.
• Assists installation division with programming and installation when necessary.
• Performs upgrades and alarm takeovers as needed.
• Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets.
• Maintains an accurate inventory of service parts on company provided vehicle.
• Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.
• Takes part in on-call rotation for emergency after-hours service.
• Attends scheduled company meetings.
• Attends training classes held either onsite or offsite as required.
• Occasionally travels to job sites over 2 hours away that require overnight stays.

Benefits

• Full Benefit Package including 401k
• Company provided vehicle, power tools, and other equipment as needed.
• Benefit eligibility on the first of the month following 30 days of employment including 401k.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed