Lead ServiceNow Developer

SITA • Delhi, CA

65d • Remote

About The Position

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward - we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

Requirements

• 8+ years of experience with ServiceNow required.
• 10+ years of experience with IT Industry.
• ITIL Foundations certification is preferred.
• ServiceNow Certified System Administrator required.
• ServiceNow Certified Application Developer preferred.
• ServiceNow CIS preferred.
• ServiceNow Micro Certifications preferred.
• Experienced in implementation of ITSM solution using industry best practices.
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Good experience on support activities.

Nice To Haves

• Experience working in a complex ServiceNow environment with LDAP/SSO/domain separation.
• Experience with ServiceNow Workflows technologies (Flow Designer, Classic Workflow).
• Experience of custom applications development in ServiceNow.
• Monitor health, usage, and compliance of ServiceNow system.
• Experience with HTML coding and Jelly script.
• Experience with ServiceNow Agile and Test Management applications.
• Knowledge of web technologies and cloud computing principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Strong verbal communication, strong presentation and writing skills.
• Experience producing technical and end user documentation.
• Experience with CSM, ITOM, Telecom Order Management Ordering, Integration Hub, SAM, FSM.

Responsibilities

• Work closely with customers, internal and external, to understand business requirements that drive the analysis and design of quality technical solutions aligned with business and IT strategies.
• Gather and document user and process requirements, functional requirements, and develop technical requirements.
• Provide technical consulting and software development services on the ServiceNow platform.
• Analyze and coordinate upcoming ServiceNow releases, highlighting new and revised functionality relevant to SITA's business objectives.
• Consult on the optimization of existing ServiceNow and ESB applications, providing recommendations where appropriate.
• Leverage and update test scripts created by the main project and create new test scripts as necessary.
• Perform routine maintenance of the ServiceNow platform, including incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, and security response.
• Customize ServiceNow applications and facilitate the rollout of new applications and modules.
• Collaborate with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal disruption to IT operations.
• Participate in ongoing production support and end user support.
• Provide demo sessions and train-the-trainer sessions for users.

Benefits

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year.
• Professional Development: Training platforms including LinkedIn Learning.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
• SITA is an Equal Opportunity Employer. We value a diverse workforce.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees