Lead Service Engineer
About The Position
We are seeking an Electrical or Controls Engineer to join the team as a Lead Service Engineer . This hands-on, highly visible role is primarily responsible for customer support and resolving in-house and field service issues. The ideal candidate enjoys working directly with customers, troubleshooting real-world challenges, and collaborating across multiple teams. While service is the primary focus, this role also supports Production during machine builds and R&D during prototype development. This position is well-suited for someone who values variety, ownership, and seeing the direct impact of their work.
Requirements
- Bachelor’s degree in Electrical Engineering, Controls Engineering, or a related field or equivalent hands-on experience
- Strong troubleshooting skills with electrical systems and automation equipment
- Experience working with PC-based control systems (non-PLC architectures)
- Ability to read and interpret electrical schematics and wiring diagrams
- Experience interacting with customers in a technical support capacity
- Strong communication skills and a customer-focused mindset
Responsibilities
- Serve as the lead technical resource for customer service calls and in-house service issues
- Troubleshoot electrical, controls, and automation issues prior to machine shipment
- Provide remote technical support to customers and Field Service Engineers
- Assist Field Service Engineers with diagnostics and issue resolution in the field
- Document service issues, root causes, and corrective actions
- Drive continuous improvement in service processes and machine reliability
- Assist with electrical wiring, panel layout, and automation troubleshooting during machine builds
- Support factory testing and system validation prior to shipment
- Resolve build-time electrical or controls issues efficiently to maintain production schedules
- Assist with electrical wiring and controls integration for prototype machines
- Support testing, debugging, and iterative improvements of new designs
- Provide service-driven feedback to engineering to improve reliability and serviceability
Benefits
- Competitive salary with growth opportunities
- Health, dental, and vision insurance
- 401(k) with company contribution
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
