LEAD SERVER

Landscapes Management Company LLC • Phoenix, AZ

51d

About The Position

Attends to the service needs of club patrons in restaurant and dining areas in a courteous manner according to Company standards. Adds a level of accountability in the dining areas and assists with the coordination of details needed for exceptional service.

Requirements

• Must have the ability to deliver a high level of customer service.
• Good oral communication skills.
• Can compute simple math and count change accurately.
• Able to obtain a food handler’s permit or certification.
• 1 – 2 years previous experience in food service preferred.
• Certified Food Handler (rserving.com or local certification)
• Responsible Alcohol and Tobacco training and/or certificate.
• Seeing and hearing: read documents, computer screen, answer phones, communicate in person 50-100%
• Standing and walking 50-75%
• Climbing, stooping, squatting and kneeling 0-24%
• Dexterity: utilizing phone, typing, writing and Driving 0-25%
• Lift in excess of 25 pounds 0-24%

Responsibilities

• Take, prepare, and deliver drink and food orders for customers.
• Responsible for the high-quality delivery of each product to accurately reflect the customer’s order.
• Enters patron’s orders into the computer, verify accuracy of order, collect payment when finished.
• Clears tables and attends to the general cleanliness of the dining area.
• Trains new servers on standard operating procedures, sanitation, service requirements and point of sale system.
• Answers server questions regarding customer inquiries or requests. Resolves complaints.
• Acts as a liaison between kitchen staff and servers to ensure timely and appropriate communication of service.
• Assists the chef with food preparation as required.
• Assists in coordinating special functions with the Food & Beverage Manager.
• Ensures the server stations and bar(s) are stocked and clean.
• Attends Responsible Alcohol and Tobacco Service training and adheres to the Responsible Alcohol and Tobacco Service policy.
• Maintains professional appearance and demeanor. Adheres to club dress code always.
• Demonstrates a commitment to the work and success of the Company by being solution-oriented, having positive interactions with all team members and meeting customer service standards set by management.
• Performs additional assignments per the direction of club or Company managers.
• Regular and punctual attendance on site for all scheduled shifts is required.

What This Job Offers

• Education Level: No Education Listed