Lead Server

Kitchen Kettle Foods•Leacock Township, PA

19h•$13 - $14•Onsite

About The Position

Kitchen Kettle Village is looking for energetic, guest‑focused individuals with a passion for hospitality and great food. This active Lead Server role includes being on your feet for the entire shift and meeting physical job requirements. Responsibilities include leading front‑of‑house service, running drink service, using the Toast POS and hosting system, and supporting/training the server team. Friendly, team‑oriented candidates who enjoy creating memorable experiences and engaging with guests will thrive in this position. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Requirements

Communication excellence
Previous restaurant, server, or guest service experience preferred.
Comfortable leading by example, giving friendly feedback, and supporting your team under pressure.
Strong communication skills, with the ability to stay calm and composed in a fast-paced environment.
Ability to adapt quickly as guest needs and volume change throughout the day.
Availability to work Monday through Saturday, including most Saturdays and some holidays; hours may decrease in winter.

Nice To Haves

Previous restaurant, server, or guest service experience preferred.

Responsibilities

Lead front-of-house operations during your shift, helping direct the flow of service and supporting the server team.
Run drink service (coffee, tea, sodas, specialty drinks) and maintain the server and dish areas.
Train new servers using our training guide and steps of service, and model strong hospitality on the floor.
Use Toast POS and hosting systems to seat guests, take reservations, and ring in orders accurately.
Handle guest payments, discounts, and voids, and complete/confirm server cash-outs.
Close the register and cash drawer when scheduled as key holder, reporting any discrepancies to the Captain or Coach.
Help keep the dining room, lobby, restrooms, and entry areas clean, stocked, and welcoming for guests.
Assist with guest recovery and table-to-table visits to ensure satisfaction and create unforgettable moments.
Support servers and bussers during busy times, including expediting food as needed.
Help guests with directions to Village shops and local attractions, sharing your knowledge of the Village.
Perform other related duties as required and assigned.