Lead Server

BallenIsles Country Club•Bend, OR

39d

About The Position

Juniper Preserve is seeking an energetic, skilled Lead Server to join our Food & Beverage team. The Lead Server supports smooth daily operations by guiding service staff, delivering outstanding guest experiences, and ensuring each meal service runs with precision, warmth, and efficiency. This role requires a polished communicator, a natural leader, and someone passionate about hospitality. The Lead Server provides exceptional food and beverage service to members, resort guests, and colleagues while supporting daily front-of-house operations. In addition to standard serving duties, the Lead Server assists the F&B management team by guiding service staff, supporting training, ensuring service standards are upheld, and helping maintain smooth and efficient restaurant operations.

Requirements

Able to pass a drug test and pre-employment criminal background check.
Must be 21 years of age.
Must be dressed neatly and well-groomed in company approved uniform at all times.
Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately.
Must be able to safely operate and drive beverage carts.
Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs.
Must be able to calmly respond to angry guests and notify a manager.
Must be able to read and write notes to hearing impaired guests.
Stands, walks and sits during the entire shift.
Must be able to pass server validation.
Reaches, bends, stoops and wipes.
Basic cooking principles; grilling items, composing plates and applying condiments.
Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests.
Must be able to hear well amongst loud background noise.
Must be able to write or memorize orders.
Must balance at the end of each shift.
Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.

Responsibilities

Greet guests, escort them to their seats and present them with menus and beverage lists.
Create a warm and welcoming atmosphere for guests and employees.
Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations.
Inform customers of daily specials.
Take orders from guests for food and/or beverage items.
Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations.
Serve food and/or beverages to guests; prepare and serve specialty dishes at tables as required.
Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems.
Observe guests to respond to any additional needs.
Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils.
Prepare and present checks.
Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area.
Collect payments on checks by having checks signed by members or process a credit card.
Provide continuous and timely service until the guests leave the premises and give them a warm farewell.
Uphold the standards and expectations of food and service quality set forth by Juniper Preserve.
Provide a favorable image of Juniper Preserve and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors.
Follow alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest.
Help in the physical set-up of dining rooms, social functions, events and tournaments.
Perform daily, weekly and monthly side work duties set by the F&B Assistant Manager.
Attend scheduled training seminars and department meetings.
Assist in the training and onboarding of new servers and front-of-house team members, ensuring proper understanding of service standards, menu knowledge, POS procedures, and company expectations.
Support ongoing team development by reinforcing service standards, coaching staff on best practices, and helping maintain consistency in service execution.
Ensure the outlet is properly opened and ready for service on time, including verifying staff readiness, station setup, and overall dining room preparedness.
Provide floor leadership during service by monitoring guest experience, service flow, and team performance, and addressing issues in real time to maintain Juniper Preserve service standards.
Assist with processing or reviewing comps and voids in accordance with company policies and notify management of any irregularities or trends.
Help enforce Standard Operating Procedures (SOPs) and service standards on the floor, offering guidance and coaching to team members when necessary.
Support management by documenting patterns of repeated coaching needs or operational concerns.
Communicate operational concerns, guest feedback, and staff performance observations to the Assistant Outlet Manager or management team.
Support service operations by coordinating with servers and support staff to maintain smooth floor flow, particularly during high-volume periods.
Serve as the point of contact on the floor in the Assistant Outlet Manager’s absence, helping oversee service operations and communicating any significant issues to management.
Shift adjustments, including releasing team members from the floor, must be approved by a manager.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness.
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
Uphold the standards and expectations of food quality and production set forth by Juniper Preserve.
Be able to effectively handle multiple tasks.
Incorporate safe work practices in job performance.
Maintain regular and reliable attendance.
Maintain a professional standard at Juniper Preserve including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests.
Maintain a positive attitude and the flexibility to take on new and different tasks as assigned by the Assistant Outlets Manager.
Support Food & Beverage teams by providing assistance in various areas as needed to ensure smooth operations.