Lead Server - Rosella

EOS Hospitality•Kennebunk, ME

2h•Onsite

About The Position

Rosella Sushi, a sustainable and innovative sushi restaurant in the heart of Kennebunkport, is seeking an experienced and motivated Lead Server to join their team. This is a key front-of-house role for someone who is passionate about hospitality, thrives in a fast-paced environment, and enjoys leading by example. The Kennebunkport Resort Collection (KRC) is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport, including several hotels and restaurants. KRC encourages creativity, ownership, and problem-solving at all levels and is committed to weaving diversity, equity, and inclusion into every aspect of their business. The company has a KRC Cares team that partners with community leaders for services like toy drives and beach cleanups, and a Community Impact project that donates a 1% Impact Fee to local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for youth. KRC also offers customized learning opportunities, annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development for professional growth.

Responsibilities

Leads the service staff, including servers, hosts, and support staff during daily and nightly shifts, while taking and maintaining a section of guests of their own.
Create effective, cost-efficient schedules for assigned F&B team based on forecast and budget in conjunction with the Director of F&B.
Responsible for initial and continued training of the front of house service staff, including adherence to uniform/appearance policy, service training, POS systems.
Communicates any employee issues such as time and attendance policy, job performance, etc. to the Director of F&B.
Completes beverage program ordering on a weekly basis. Includes all liquor, beer, wine, non-alcoholic beverages, and items to be used in cocktails. Maintains appropriate stocking, organization and pars of said items.
Lead daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
Ensure compliance with all F&B operational procedures. Work with KRC Senior F&B Director on development of SOPs as needed.
Update POS with pricing, specials, menu changes, etc.
Intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times.
Assist kitchen staff with expediting of food, ensure service staff is assisting to run food and prepare takeout when possible.
Responsible for bar program, creating cocktail lists, determining wine and beer offerings, connecting with new vendor options, pricing out beverages, and oversee requisition of liquor and adherence to beverage standards.
Complete server shift closing procedures such as ensuring all checks are closed, collect cash deposit, collect server cash tips, count change bank accurately, collect server receipt cash outs, ensuring they are placed into the safe in manager office.
Coordinate workflow to ensure a smooth-running operation.
Assist team members as needed and as much as possible to promote a positive teamwork environment.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources