Lead Server

Sun Health • Surprise, AZ

1d • Onsite

About The Position

Join our vibrant team at The Colonnade in Surprise, AZ, as a Lead Server! Your Mission: Coordinates and oversees the activities of team members and ensures that assigned job expectations are completed while proper policy and procedure is maintained. Provides service support in the dining rooms and other venues as circumstances dictate. Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023, secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021, and earned Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021 for its dedication to health and safety.

Requirements

• High school diploma or equivalent.
• Must have Maricopa County Food Handlers Card.

Nice To Haves

• Previous dining room experience preferred.

Responsibilities

• Promptly and warmly greets guests.
• Takes and serves food and beverage orders in an efficient manner following established steps of service.
• Delivers food and beverages promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follows proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests and residents.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues and relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Works with staff of other departments to perform job duties during special events.
• Attends pre-meal/line-up meetings.
• Ensures tables are bussed after each course.
• Fulfills room service and to-go tickets for residents in correct order.
• Properly maintains and operates all equipment.
• Assists management with coordinating team members and service related to the dining rooms.
• Trains and mentors all team members in the correct serving techniques and proper sanitation.
• Maintains a constant presence in the dining rooms to assure proper service techniques are being practiced.
• Evaluates and implements efficient work techniques of the dining room team members.
• Complies with all state and county health codes for food handling.
• Must be able to provide direction and support key initiatives.
• Use of POS system as needed.

Benefits

• Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
• National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
• Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees