Lead Security Officer
About The Position
PENN Entertainment is seeking a Lead Security Officer to join their team in the fast-paced entertainment industry. The company values talent that enjoys having fun and offers a diverse work environment focused on career growth and support. The role is part of a competitive Total Rewards package, which includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by position. Paid time off is earned based on local policy and increases with employment length. The company is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America, committed to diversity and sustainability for its community, team members, vendors, and the planet.
Requirements
- Must be at least 21 years of age
- Must be able to obtain and maintain an active Louisiana gaming license
- Must obtain and maintain a current State Responsible Vendor Permit
- Ability to work under pressure by maintaining composure when exposed to stress
- Excellent writing skills
- Knowledgeable in Microsoft Word & Excel
- Basic knowledge of civil and criminal laws
- Basic knowledge of customer service and security experience
- High school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
Nice To Haves
- Demonstrated supervisor experience preferred
Responsibilities
- Provide especially timely & knowledgeable service
- Always find solutions to guests’ problems, using the guest’s name when appropriate
- Thank the guest and invite him or her back
- Oversee scheduling, training, development, motivation and supervision of the security staff personnel
- Assist sick or injured patrons and employees
- Assist Games and Slots department in removing drop boxes
- Report unsafe or hazardous conditions
- Assist patrons and employees on directions and proper procedures
- Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of checking all subjects who look under 30 years of age
- Conduct training on the awareness of the use of fraudulent iD’s
- Perform fills, credits, exchanges and marker transfers procedures for departments as needed
- Ensure that all proper procedures for Games Department are correctly implemented and maintained
- Drive company vehicles to transport individuals to specified locations or to patrol company property
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Obtain witness statements when necessary
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Monitor surveillance equipment and alarms
- Respond to all emergencies on property and be able to evacuate patrons and employees if the need arises
- Participate in drills consisting of all emergencies each quarter
- Resolve guest complaints and ensures that all areas of guest service are adhered to
- Respond to and handle all occupational injury reports and all incident reports including vehicle incident reports on property, assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues
- Be trained and become proficient in how to respond to all emergencies including evacuation if the need arises
- Attend quarterly drills covering all noted emergencies
- Conduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees
Benefits
- competitive Total Rewards package
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off (earned according to the local policy and increases with the length of employment)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
