Lead Scheduling Coordinator - LIU

The Cancer & Hematology Centers • East Lansing, MI

6d

About The Position

The Lead Scheduling Coordinator facilitates excellent patient care by supporting and collaborating with clinic team and providing operational support to schedulers.

Requirements

• High School Diploma or equivalent
• Successfully complete orientation program

Nice To Haves

• One year experience in an outpatient physician practice or healthcare setting

Responsibilities

• Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists.
• Provide support and oversight of scheduling team members to ensure consistency and efficiencies in daily clinic workflows.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Utilizes and maintains patient electronic medical record
• Assists with ongoing quality improvement to provide efficient, cost-effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED