Lead Scheduling Coordinator

Ellis Medicine•Schenectady, NY

3d•$17 - $25

About The Position

Under the direction of the Practice Manager, the Lead Scheduling Coordinator participates in the creation of the daily schedule, optimizing block utilization and customer satisfaction. Participates in the creation of the pre-admission testing schedule. Maintains open communication with all stakeholders. Acts as a resource for information, policies, and procedures for Scheduling Coordinators. EDUCATION AND EXPERIENCE REQUIREMENTS: Education: High School Diploma or GED required. Associate’s degree preferred. Experience: 2–3 years administrative experience in a hospital or healthcare setting required. Windows-based software required, including but not limited to Microsoft Outlook, Excel, PowerPoint and Word. Knowledge – Basic knowledge of medical terminology, EMR and scheduling software, basic understanding of medical insurance billing.

Requirements

High School Diploma or GED required.
2–3 years administrative experience in a hospital or healthcare setting required.
Windows-based software required, including but not limited to Microsoft Outlook, Excel, PowerPoint and Word.
Basic knowledge of medical terminology, EMR and scheduling software, basic understanding of medical insurance billing.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Customer service: Triage – Answers phones and sends messages to doctors regarding patient requests and concerns.
Responds to patient requests – prescription needs send prescription renewals to the doctor’s queue.
Schedules appointments for routine office visits and sick calls
Patient Registration: Enters patient registration information on the computer in an accurate manner, and verifies discrepancies with patients, front office, insurance companies or hospitals as needed.
Check in / Check out: Obtains all necessary patient consents and provides HIPAA information and forms.
Provides patients with follow-up appointments, Clinical Visit Summaries, education documents, diagnostic testing instructions, and directions, as necessary.
Collects co-payments and past due balances.
Schedules outside appointments / services Schedules CT / PET scans, X-Rays, and other diagnostic testing as requested by the physician.
Schedules outside appointments with other specialists
Performs prior authorization as required for outside appointments.
Maintains a physician schedule in Medent (and Outlook, if applicable)
Chart preparation Acquires necessary medical records and documents for patient charts from other medical doctors or facilities.
Follows up on outstanding to-dos and triages.
Team responsibilities Answers phones for all doctors and/or covers for other secretaries as needed.
Processes Inbound Faxes for all doctors (in the event of a medical records' secretary's absence)
Teamwork and Cooperation – Willingness to collaborate with associates, supervisors, and respond willingly to changes in process and assignments.
Ability to have a good relationship with others and promote harmony in the office.
Initiative – Ability to work independently and make sound judgments.
Work Environment – ability to contribute to a safe and pleasant work environment for all, actively contributing to cleanliness, organization, efficiency, safety, and harmony.