Lead Sales Support

Humana

3d • Remote

About The Position

Become a part of our caring community The Lead Sales Support Professional provides will report to the Director. You will be responsible for timely and effective sales administrative support to assist with the acquisition or retention of customers. This role is responsible for sales enablement and operational effectiveness across Reliance Call Center and CST by serving as a strategic connector across functions and leading high‑impact initiatives. The Sales Enablement Lead will be accountable to: Serve as the primary liaison between Sales Operations, Technology, Reporting/Analytics, Workforce Management (WFM), Strategy, Digital, Marketing, and Training to ensure alignment, clarity, and execution of sales and operational priorities. Lead sales enablement strategy and execution, including tools, processes, content, reporting, and performance insights that enable frontline leaders and associates to meet or exceed sales and operational goals. Own and drive cross‑functional initiatives and process improvements, translating business needs into actionable solutions and ensuring timely delivery with measurable outcomes. Partner with operations leadership to identify gaps, inefficiencies, and opportunities across the end‑to-end sales and service journey, and lead efforts to optimize performance, adherence, and customer experience. Translate data into insights, leveraging reporting and performance analytics to inform decision‑making, prioritize initiatives, and support continuous improvement. Enable change management and adoption, ensuring new tools, processes, and strategies are successfully implemented and embedded into day-to-day operations. Act as a strategic advisor to leaders by proactively identifying trends, risks, and opportunities that impact sales effectiveness and operational performance. Use your skills to make an impact

Requirements

• Bachelor's degree in Business, Operations, Analytics, Marketing, or a related field (or equivalent experience).
• 5–8+ years of experience in sales, sales enablement, sales operations, business operations, or call center operations in a large, matrixed organization.
• Proven experience leading cross‑functional initiatives involving technology, reporting/analytics, WFM, marketing, digital, and strategy teams.
• Experience with call center and/or sales environments, including metrics, performance drivers, workforce dynamics, and operational constraints.
• Experience to translate complex business needs into actionable processes, tools, and solutions.
• High level of comfort with data, dashboards, and performance reporting; ability to turn insights into clear recommendations.
• Exceptional communication, influence, and stakeholder management skills, with the ability to align diverse teams without direct authority.
• Change leadership mindset with experience driving adoption and sustaining improvements.

Nice To Haves

• Experience with CRM platforms, sales enablement tools, and contact center technologies strongly preferred.

Responsibilities

• Serve as the primary liaison between Sales Operations, Technology, Reporting/Analytics, Workforce Management (WFM), Strategy, Digital, Marketing, and Training to ensure alignment, clarity, and execution of sales and operational priorities.
• Lead sales enablement strategy and execution, including tools, processes, content, reporting, and performance insights that enable frontline leaders and associates to meet or exceed sales and operational goals.
• Own and drive cross‑functional initiatives and process improvements, translating business needs into actionable solutions and ensuring timely delivery with measurable outcomes.
• Partner with operations leadership to identify gaps, inefficiencies, and opportunities across the end‑to-end sales and service journey, and lead efforts to optimize performance, adherence, and customer experience.
• Translate data into insights, leveraging reporting and performance analytics to inform decision‑making, prioritize initiatives, and support continuous improvement.
• Enable change management and adoption, ensuring new tools, processes, and strategies are successfully implemented and embedded into day-to-day operations.
• Act as a strategic advisor to leaders by proactively identifying trends, risks, and opportunities that impact sales effectiveness and operational performance.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees