Lead Sales Gallery Coordinator

Hilton Grand Vacations • Orlando, FL

1d • Onsite

About The Position

A Lead Sales Gallery Coordinator supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for tour guests and the Sales team. This Team Lead provides training and support to the Lake Tahoe Sales Gallery Front Desk team on how to provide the highest level of customer service with all guests at the gallery. Hilton Grand Vacations values team member success with top-notch action line and in-house training that is setting the standard in the industry. They support team members with continuing education training, comprehensive resources, and a commitment to excellence, redefining standards in the timeshare industry and providing unparalleled opportunities for growth and success.

Requirements

• High School Diploma
• 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
• Previous training experience
• Ability to work a flexible schedule including weekends
• Effectively communicate both written and verbal and the ability to comprehend simple instructions and short correspondence.
• Strong dedication to the consistent delivery of quality guest service

Nice To Haves

• Bachelors Degree
• Previous experience with CHORUS and VOICE systems

Responsibilities

• Supervises Sales Gallery Team Members’ tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating their tour sheet, and printing and completing gift receipts.
• Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
• Assists with gifting preparation and administration.
• Responsible for requesting replenishments as needed and leading the inventory for each Team Member, and reporting any discrepancies.
• Assists with interviewing Team Members.
• Actively trains Sales Gallery Team Members 1:1 during their onboarding process.
• Cross trains all new hire Team Members with Sales Gallery Desk procedures and policies, with emphasis on new Team Member training and development within the existing team.

Benefits

• Medical, Dental, and Vision insurance from day one.
• Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED