Lead Sales Consultant - Customer Experience

Office Depot • Wyomissing, PA

7d

About The Position

Celebrating 25 years as a leading global provider of office supplies and services, Office Depot provides business solutions to millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 1,678 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $11.5 billion, and employs about 39,000 associates around the world. The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 61 countries. Supporting the business world is a challenging job. True solutions require much more than pushing a button – which is why at Office Depot, we depend on each other. With a job here, you’ll experience a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. We’re a company that genuinely cares about our people’s success, which is why you’ll find all the tools to support your potential in a career at Office Depot. Learn more about a job with Office Depot today! Responsibilities: The Lead Sales Consultant-Customer Experience, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Lead Sales Consultant-Customer Experience, will proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture. Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Acts as a Change Champion, supporting implemented change. The Lead Sales Consultant-Customer Experience, will also be a ‘Key Carrier', and while functioning in this role, will be considered the Manager on Duty.

Requirements

• High School diploma or equivalent experience
• Minimum two years experience in retail, including a supervisory role in a sales driven customer environment

Nice To Haves

• Bachelor's degree preferred
• Business, Marketing, Retail Management, or other related field preferred

Responsibilities

• Partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand.
• Provide guidance and direction to Front End associates and will facilitate ongoing training on the business model.
• Work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction.
• Motivate and inspire associates to build strong relationships and create an environment which increases customer retention.
• Proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture.
• Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge.
• Act as a Change Champion, supporting implemented change.
• Function as a ‘Key Carrier', and while functioning in this role, will be considered the Manager on Duty.

Benefits

• Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED