Customer Experience Lead
About The Position
The Associate Manager reports directly to the Store Manager and will rotate between three positions (Customer Experience Manager, Operations Manager, and Sales and Service Manager). The Associate Manager will partner with the Store Manager in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. He/she will directly manage associates. He/she provides associates ongoing training. He/she also develops associates and provides positive and constructive feedback, as well as appropriate coaching and counseling. This person will motivate and inspire associates. The Associate Manager will also play a Sales Leader role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.
Requirements
- High School diploma or equivalent
- Bachelor's degree preferred
Nice To Haves
- Bachelor's degree
Responsibilities
- Manage associates
- Provide associates ongoing training
- Develop associates and provides positive and constructive feedback, as well as appropriate coaching and counseling
- Motivate and inspire associates
- Proactively engage with customers to exceed their needs
- Work to generate revenue by driving a sales culture
Benefits
- competitive salaries
- excellent benefits packages, which includes a 401(k) and more
- best-In-class office products & services
- comprehensive development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
