Customer Experience Lead

O'Toole's Garden Centers Inc. • Broomfield, CO

1d • $21 • Onsite

About The Position

Well, you're in luck! O'Toole's Garden Centers is searching for Customer Experience Leads to guide our team of plant enthusiasts, keep the store running smoothly, and help make every customer's day a little brighter. You'll juggle customer service, merchandising, coaching, and the occasional runaway cart - and yes, you will absolutely end up with dirt under your nails. It's all part of the fun!
As the Customer Experience Lead, your #1 mission is the customer. You'll be the go-to support person on the sales floor, helping guide the team, maintain store standards, and make sure every guest leaves happier than they arrived.

Requirements

• High school diploma or equivalent (experience considered).
• 2+ years of retail experience with increasing responsibility.
• Strong customer service, communication, and leadership skills.
• Strong independent problem-solving skills and the ability to make sound decisions when working alone.
• Ability to assess issues quickly and take initiative without constant oversight.
• Proficiency with Microsoft Office and the ability to learn new systems quickly.
• Ability to lift up to 50 lbs and work on your feet.
• Weekend availability.
• Must be able and willing to work 36+ hours a week,
• Must speak, read, and write fluent English.
• Willingness to learn, take initiative, and help others grow.
• Commitment to O'Toole's core values.

Nice To Haves

• Supervisory or team-lead experience.
• A.A. or bachelor's degree.
• Basic plant knowledge or the desire to become a plant expert.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Greet every customer with politeness, enthusiasm, and genuine friendliness.
• Actively look for ways to elevate the customer's experience.
• Demonstrate strong listening and communication skills-and encourage others to do the same.
• Follow through on customer concerns by acknowledging, escalating, and resolving issues when needed.
• Know all register functions and jump in when needed.
• Accurately process all payment types and give correct change (no pressure, we'll train you).
• Support opening and/or closing register procedures and ensure cash-handling policies are followed.
• Know our processes and hardline products-or know where to look when you don't.
• Stay aware of current sales, promotions, and seasonal focuses.
• Monitor plant health and communicate issues to management.
• Direct the stocking team to keep displays clean, full, and visually appealing.
• Ensure signs, pricing, and product displays are correct and attractive.
• Execute visual displays using provided signage and promotional materials.
• Merchandise hardline product aisles and end caps based on provided plans.
• Help ensure the entire team is aware of promotions.
• Work across all departments-plants, hard goods, cashier, receiving, and more.
• Communicate candidly, kindly, and professionally with team members and leaders.
• Prioritize company goals and help the store function smoothly.
• Lead by example and help maintain a productive, positive work environment.
• Ensure the store opens and closes on time.
• Act as the Manager on Duty when the Store Manager or Assistant Manager is away.
• Assist with general store maintenance inside and outside.
• Help coach associates on proper operational procedures.
• Must be willing to learn to operate a forklift.
• Take on special assignments from management.
• Attend staff meetings and team trainings.
• Support all health and safety practices.
• Uphold O'Toole's policies, procedures, and core values

Benefits

• Work in an environment full of sunshine, fresh air, and people who genuinely love what they do.
• Be part of a supportive, fun, ego-free team.
• Enjoy meaningful work that leaves customers smiling.
• Grow your leadership skills and plant knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED