Lead Sales Associate / Customer Service Representative

Drybar Shops•Ashburn, VA

6d•$16 - $18

About The Position

Drybar is a blow dry–only bar, and our philosophy is simple: Focus on one thing and be the best at it. No cuts. No color. Just blowouts. At Drybar Ashburn, we’re building a warm, upbeat, hospitality‑driven environment where every guest feels cared for and every team member feels supported. We’re hiring a Lead Retail Sales Associate / Customer Service Representative who thrives in a fast‑paced, guest‑focused setting and loves driving sales while leading by example. If you’re passionate about beauty, hospitality, and creating unforgettable guest experiences — while driving sales and leading with positivity — we’d love to meet you. Apply today and explore a long, rewarding career with us.

Requirements

Proven ability to sell and consistently meet or exceed goals
Background in sales improvement, including identifying opportunities and implementing solutions
Experience coaching other sales associates or customer service representatives
Comfortable executing monthly campaigns and driving team participation
2+ years of sales experience preferred
Customer service–oriented with a strong focus on member retention
Results‑driven, metrics‑minded, and confident working toward performance targets
Outgoing, positive, cheerful, and engaging personality
Strong verbal and written communication skills
Excellent organization and problem‑solving abilities
Ability to multitask in a high‑volume environment
Flexible availability, including nights, weekends, and holidays
Basic computer skills
A natural leader who inspires confidence and teamwork

Nice To Haves

MindBody experience is a plus

Responsibilities

Lead daily guest service operations with confidence and professionalism
Drive membership and retail sales through genuine connection and consultative selling
Manage lead outreach and follow‑up with prospective members
Partner with the Marketing Team to execute best practices for lead conversion
Support stylists and ensure seamless guest flow throughout the shop
Maintain a polished, welcoming environment that reflects Drybar’s luxury brand standards
Resolve guest concerns with warmth, clarity, and a solutions‑oriented mindset
Assist with training and onboarding new front‑desk team members
Uphold Drybar protocols, safety guidelines, and service excellence

Benefits

Competitive compensation plan with potential to earn $16–$18 per hour based on performance
401K Plan
LifeMart Savings
Medical
Free monthly blowout services
Membership sales bonuses
Flexible scheduling
Discounts on all retail products
Clear career path with opportunities for growth
Ongoing training and development
A supportive, fun, high‑energy team culture