Lead Sales Associate / Customer Service Representative

WellBiz Brands • Ashburn, VA

4d • $16 - $18 • Onsite

About The Position

Drybar is a blow dry–only bar, and our philosophy is simple: Focus on one thing and be the best at it. No cuts. No color. Just blowouts. At Drybar Ashburn, we’re building a warm, upbeat, hospitality‑driven environment where every guest feels cared for and every team member feels supported. We’re hiring a Lead Retail Sales Associate / Customer Service Representative who thrives in a fast‑paced, guest‑focused setting and loves driving sales while leading by example. Join the Drybar Ashburn Family If you’re passionate about beauty, hospitality, and creating unforgettable guest experiences — while driving sales and leading with positivity — we’d love to meet you. Apply today and explore a long, rewarding career with us.

Requirements

• Proven ability to sell and consistently meet or exceed goals
• Background in sales improvement, including identifying opportunities and implementing solutions
• Experience coaching other sales associates or customer service representatives
• Comfortable executing monthly campaigns and driving team participation
• 2+ years of sales experience preferred
• Customer service–oriented with a strong focus on member retention
• Results‑driven, metrics‑minded, and confident working toward performance targets
• Outgoing, positive, cheerful, and engaging personality
• Strong verbal and written communication skills
• Excellent organization and problem‑solving abilities
• Ability to multitask in a high‑volume environment
• Flexible availability, including nights, weekends, and holidays
• Basic computer skills; MindBody experience is a plus
• A natural leader who inspires confidence and teamwork

Nice To Haves

• MindBody experience is a plus

Responsibilities

• Lead daily guest service operations with confidence and professionalism
• Drive membership and retail sales through genuine connection and consultative selling
• Manage lead outreach and follow‑up with prospective members
• Partner with the Marketing Team to execute best practices for lead conversion
• Support stylists and ensure seamless guest flow throughout the shop
• Maintain a polished, welcoming environment that reflects Drybar’s luxury brand standards
• Resolve guest concerns with warmth, clarity, and a solutions‑oriented mindset
• Assist with training and onboarding new front‑desk team members
• Uphold Drybar protocols, safety guidelines, and service excellence

Benefits

• Competitive compensation plan with potential to earn $16–$18 per hour based on performance
• 401K Plan
• LifeMart Savings
• Medical
• Free monthly blowout services
• Membership sales bonuses
• Flexible scheduling
• Discounts on all retail products
• Clear career path with opportunities for growth
• Ongoing training and development
• A supportive, fun, high‑energy team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees