Geraldine's Lead Restaurant Host

Sage Hospitality•Austin, TX

19d•$18 - $18

About The Position

Sage Hospitality Group is set to hire a Full-Time Lead Restaurant Host at Hotel Van Zandt in Austin, Texas for our Geraldine's outlet! Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Maintains an efficient, clean and courteous restaurant operation by greeting arriving & departing guests; seating all guests; establishing meaningful rapports and assisting with restaurant service. Oversees the completion of daily duties by the host team; communicates on a regular basis with restaurant leadership in regards to the successes/challenges of the host stand; and leads programs, as needed, to further Sage Hospitality’s ethos.

Requirements

High School diploma or equivalent
Previous experience of 1 year in a similar hospitality/restaurant position with customer service exposure.
Must have high school graduate level mathematical aptitude and understand standard cash handling procedures.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Responsibilities

Meets arriving customers as they enter restaurant with cordial greeting.
Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
Maintains a highly visible appearance in restaurant during entire shift by remaining at the assigned station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests.
Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues.
Takes written notes in order to report comments to management.
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties as assignegd by management.
Checks the proper set-up of tables and seating prior to opening.
Immediately reports in writing any maintenance or housekeeping discrepancies to management.
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.