Lead Release Manager - ServiceNow

AT&T•Dallas, TX

4d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. What you’ll do: The Release Manager oversees planning, scheduling, and deployment of software and infrastructure releases across the enterprise, ensuring seamless integration, minimal disruption, and alignment with organizational objectives. This role champions Agile, DevOps, CI/CD, and AI-enabled strategies to optimize release processes and enhance reliability. The Release Manager builds, owns, and manages a single calendar-of-record for all enterprise releases and changes across Applications, Infrastructure, Load Balancers, LAN/WAN, Mobility Core, DNS, HVA/HVD, Security, Data Center/Cloud, and Network Operations. Key Responsibilities: Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains. Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths. Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post-change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages. Deployment & Monitoring: Oversee end-to-end deployment activities using CI/CD pipelines and automation tools. Ensure rapid issue resolution to minimize downtime. Quality & Compliance: Maintain audit-ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement. Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas. AI-Enabled Release Management Strategy: Transition from fragmented, app-driven release practices to a mature enterprise model by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas. Mentoring; Drives Culture of Continuous Improvement

Requirements

Expert level Knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework and IT Service Management.
Hands-on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
Strong understanding of release/change lifecycle and Outage root cause analysis
Data and AI Skillset: Advanced Data analytics, KPI metrics, and Prompt Engineering expertise; Guiding development of Agentic AI workflows and Gen AI use cases; Power BI; Python
Governance and Communication: Establishing process framework, Implementing solutions and tools, Building standardized playbooks, and leading governance boards for ATS-wide implementation
Required 5+ years in release management, software engineering, or related disciplines.
ServiceNow Certification required (CAD, CSA, CIS)
Hands-on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
Strong understanding of release/change lifecycle and Outage root cause analysis
Experience with Agile SAFe, Waterfall, and hybrid delivery models.
Modern Enterprise Release Management and ITSM
Advanced expertise in Excel, PowerPoint, PowerBI

Nice To Haves

Familiarity with AI-driven analytics and automation; Python; PowerBI.
BS/BA in Computer Science or related field
Modern Release Management processes for Agile and DevOps environments
Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM
ServiceNow for ITSM and RM/CM automation
Strong experience in Agile, DevOps, CI/CD; certifications preferred

Responsibilities

Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post-change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
Deployment & Monitoring: Oversee end-to-end deployment activities using CI/CD pipelines and automation tools. Ensure rapid issue resolution to minimize downtime.
Quality & Compliance: Maintain audit-ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
AI-Enabled Release Management Strategy: Transition from fragmented, app-driven release practices to a mature enterprise model by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
Mentoring; Drives Culture of Continuous Improvement

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.