Lead Registration Rep 40 hours, Evenings
About The Position
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Requirements
- High School Diploma.
- Minimum of 2 years’ experience in data entry in a medical facility, health insurance company, or related area required.
- Computer skills and ability to use specialized applications software and computers systems for patient registration and scheduling.
- Strong communication and customer service skills for various internal and external customers.
- Proficient data entry skills.
- Ability to work in high volume, team-oriented environment.
- Demonstrated knowledge of medical terminology.
- Holiday and/or weekend shift work, as well as after-hours coverage as required.
Nice To Haves
- Associate’s Degree in Business or Healthcare related field.
- Previous experience with insurance verification and/or authorization and/or scheduling and/or phone customer services strongly preferred.
- Medical Assistant certification preferred (for knowledge base, no clinical duties).
- Bilingual speaking, reading and writing skills.
Responsibilities
- Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials and methods. Provides recommendations to the manager or supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor.
- Responsible for new hire unit level orientation and training.
- Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information.
- Schedules and/or arrives Radiology, Lab and basic ancillary service appointments. Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information.
- Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required. All responsibilities are essential job functions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
