Lead Reentry Coach/Project Coordinator for Transportation Services

Rubicon Programs•Oakland, CA

59d•$28 - $32

About The Position

The Center of Reentry Excellence (CORE) operates multiple facilities that operate as central service hubs for the coordination of reentry services for justice-impacted individuals and their families. The Lead Reentry Coach/Project Coordinator for Transportation Services (Transportation Coordinator) performs a wide range of critical functions in support of services available through CORE. As a Project Coordinator, the role has direct responsibility for coordinating operations related to a discrete program or set of services available through CORE, and as a Lead Reentry Coach may be tasked with providing some direct services and with the supervision of a limited number of Reentry Coaches or Peer Navigators as deemed necessary to achieve CORE’s objectives. In Coordinating transportation services for CORE, the Transportation Coordinator is responsible for supporting the reentry population with transportation to and from certain reentry related activities, including through the use of CORE operated shuttle services, and with assisting individuals in obtaining or maintaining their own personal transportation options. The Transportation Coordinator, with the assistance of their manager, will be responsible for monitoring and ensuring the service quality level of CORE’s transportation services. In the absence of their manager, this role may be assigned some level of responsibility for supporting the day-to-day activities at their assigned worksite. The Transportation Coordinator may be called upon to serve as a “problem solver” for clients or partners to improve access to and the effectiveness of reentry services available through CORE. This is a full-time, non-exempt position that either reports to a CORE Program Manager or Site Manager; evening and weekend work may be required. All Alameda County residents and formerly incarcerated individuals are strongly encouraged to apply.

Requirements

Components of this program are provided within the County’s jails; therefore, ability to obtain clearance to enter local correctional facilities is required
Regular travel through Alameda and Contra Costa County is required; proof of a valid and current driver license, current auto insurance, and an acceptable Motor Vehicle Report are required.
Extensive experience and expertise working with the reentry population or other people facing complex challenges; A strong set of interpersonal skills in problem solving, negotiation and conflict resolution; Demonstrated initiative in team environments with a high tolerance for ambiguity and composure in difficult situations.
Solid administrative skills including attention to detail, accurate record keeping and an ability to follow multi-faceted processes and procedures; proficient data collection and the effective use of electronic data systems.
A skillset that includes the ability to effectively use web-based data systems and commonly used software that includes office applications made by Microsoft, Adobe, and Zoom.
This position requires occasional travel to appointments and other Rubicon meetings; if the employee opts to meet these travel requirements by driving, proof of a valid and current driver's license, current auto insurance, and an acceptable Motor Vehicle Report are required.

Responsibilities

Leadership: Support manager with day-to-day operations at their assigned service site, including occasions that include the performance of some administrative activities such as the opening or closing of a CORE service site; staff assistance with providing direct services, especially transportation services, by ensuring their adherence to established service delivery policies and procedures as well as any necessary data collection processes. If assigned with the direct supervision of staff, promote team member skill building and professional development aligned with Rubicon’s Core Competencies of coaching, trauma informed care, motivational interviewing, and cultural responsiveness.
Service Provision: Serve as a welcoming, positive, and empathetic point of contact with individuals seeking reentry services from CORE; may be called upon to lead culturally appropriate and receptive workshops, trainings and/or support groups for justice impacted individuals. Take a primary role in the provision of shuttle-based transportation services and in ensuring the availability of other appropriate transportation services. Effectively communicate with staff, including the Office Manager, to ensure team members have access to the tools and information required to provide effective transportation support.
Service Coordination: Support CORE staff with the provision of transportation services, and with understanding of rules, eligibility requirements and limitations of available transportation services. Engage other Rubicon staff in the use of available transportation resources, including coordinating with coaches, ambassadors, and navigators to meet identified transportation needs of CORE Members. Serve as a responsive point-of-contact for external partners looking to leverage or refer individuals to CORE for transportation support. Monitor and ensure the service quality of transportation services through the active monitoring of service provision and appropriate record keeping
Data Management and Record Keeping:. Work with service delivery and Organizational Impact staff to ensure service data is properly collected and entered Rubicon’s customized data platform and any other required data systems. Ensure the collection and monitoring of service data related to established goals and objectives of CORE’s transportation program. Work with Rubicon’s COO to ensure appropriate record keeping is maintained on the fuel levels, maintenance and upkeep of all Rubicon vehicles used in relation to CORE’s transportation services.
Outreach and Marketing: Promote the availability of CORE’s transportation services withing Rubicon to team co-located with CORE, and externally to partners capable of referring individuals to CORE for transportation support. Develop promotional materials promoting CORE’s transportation services and promote their distribution to places likely to reach individuals eligible for the services available – including digital distribution options. Participate in and support CORE’s general outreach and engagement activities and campaigns.