LEAD PTS ATTENDANT

Golden Entertainment • Las Vegas, NV

3d

About The Position

The Lead PT's Attendant ensures exceptional front counter service at PT's Express Outlets by taking orders, managing preparation accuracy, and coordinating with the team for efficiency. This role also oversees the point-of-sale system and trains new team members, assists with inventory, fostering high service standards and smooth operations.

Requirements

• Previous cash handling and guest service experience
• 6 months of previous experience working in high volume, fast-paced restaurant or cashiering environment preferred
• Prior experience with POS systems preferred
• Previous experience working in a team or group environment
• Able to effectively communication in English, both written and verbal
• Basic computer skills preferred
• Must be at least 21 years of age
• High school diploma or equivalent
• Obtain and maintain all work cards as required by the company
• Alcohol Awareness
• Health
• Frequently push and/or pull up to 75 lbs.
• Frequently lift and/or carry up to 75 lbs. at floor, knee, waist, and/or chest levels
• Regularly squat, kneel, reach, bend twist
• Constantly stand and walk
• Regularly use tools or equipment requiring a high degree of dexterity
• Constant use of hearing and vision,; ability to communicate using a paging system

Nice To Haves

• 6 months of previous experience working in high volume, fast-paced restaurant or cashiering environment preferred
• Prior experience with POS systems preferred
• Basic computer skills preferred

Responsibilities

• Assist in the hiring, training, evaluation, and development of departmental employees.
• Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks
• Address any guest concerns by providing guest service recovery
• Maintain knowledge of all menu items and individual options, take orders accurately, prepare and serve items to the guests
• Maintain Food and Beverage supplies to include to go items and cutlery, bottled sodas and assist Chef on Duty with orders from the warehouse for FOH operations
• Prepare all dishes following recipes and yield guides, according to department standards
• Maintain proper storage procedures as specified by Health Department and hotel requirements
• Transport empty, dirty pots and pans to the main kitchen station
• Breakdown work station and complete closing duties according to department standards
• Breakdown work station and complete closing duties according to department standards
• Manage cash bank, ensuring balance is accurate at the end of the shift
• Ensure adequate POS supplies are available for the shift, including ribbons, comp paper, cash drop envelopes and receipt paper
• Retain receipts for all transactions, and records and reconciles transactions on the point of sale system
• Maintain general cleanliness of assigned work station and dining room to include sanitation of tables, chairs, trays and sweeping
• Conduct new hire training, review cashier procedures, comp and cash handling as well as cook training and spec/recipe training with new hires
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, is they apply to the position
• Perform other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees