Lead Project Manager – Retail and Workplace Technology, Americas

On • New York, NY

13h • $130,000 - $160,000

About The Position

As the Lead - Retail and Workplace Technology Project Manager, Americas, you will own the end-to-end delivery of technology infrastructure and systems for our physical spaces across the region. In this role, while reporting to the Senior Lead Global PMO, you will take the lead on high-priority projects, ensuring that our global standards are applied with precision. You will act as a guiding resource for the Americas project team, driving best practices and process improvements to ensure every retail store and workplace opening and tech upgrade is seamless.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Business Management, or equivalent experience in a related field; project management certification (PMP, Prince2, or equivalent) preferred.
• Minimum 7+ years in Technology Project Management, specifically within retail, office expansions, or large-scale physical infrastructure.
• Good understanding of IT/Network infrastructure, Retail Tech stack (RFID, Payment devices, Traffic Counters…) and AV systems.
• Expert-level vendor negotiation skills and the ability to solve complex, high-pressure technical roadblocks in a fast-paced environment.
• You have a "lead by example" mindset. You can dive deep into technical network troubleshooting while simultaneously presenting a high-level budget strategy to leadership.
• Proven ability to guide peers and influence and manage both internal and external stakeholders.
• Exceptional ability to translate complex technical requirements into clear project milestones for non-technical partners (Construction, Visual Merchandising, etc.).
• Fluency in English and a readiness for domestic and international travel to lead site-specific deployments.

Nice To Haves

• Additional languages are a plus.

Responsibilities

• Serve as the central point of contact and lead Retail and Workplace expansion and projects across the Americas. You will orchestrate seamless collaboration between the Global Project Team, Construction, Global technology Site Services, and international vendors to ensure project alignment.
• Personally manage high-impact Retail and Workplace Technology projects (new store and workplace openings, renovations, and tech refreshes) from initial network/technology design through to final deployment.
• Define and oversee the technology lifecycle for all project phases—from initial timeline documentation and ISP planning to final delivery. You will orchestrate the procurement and installation of a comprehensive tech stack, including Network infrastructure, RFID systems, payment devices, traffic counters, printers, audio & visual systems and security camera (CCTV) solutions, ensuring 100% alignment with global standards and strict security/audit compliance.
• Proactively identify and pilot innovative solutions (e.g., AI-driven tools, next-gen RFID) and transform "boots-on-the-ground" insights into actionable feedback for the Global technology team to refine worldwide standards.
• Evaluate current deployment workflows and advocate for "best-in-class" project management methodologies to improve team efficiency and delivery quality.
• Lead the management of regional vendors, ensuring hardware procurement (hardware and engineering) stays on timeline and within the established budget. Review vendor performance, ensuring our external partners scale alongside our growth.
• Take full responsibility for the financial health of assigned projects, including detailed tracking, reporting, and proactive risk mitigation.
• Collaborate closely with the Global Technology and Construction teams to ensure local requirements are met without compromising global infrastructure integrity.

Benefits

• On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees