Lead, Program Management | Facilities & Operations

WeWork•Austin, TX

1d•Onsite

About The Position

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. The Lead, Program Management will support the Facilities and Operations Program Managers in organizing and executing Facilities and Operations projects across the United States and Canada, by managing the related administrative functions of the role. This involves supporting the monitoring of project plans, schedules, budgets, and expenditures, vendor management, organizing and participating in stakeholder meetings, and ensuring project deadlines are met in a timely manner, tracking issues and risks, and maintaining trackers. This role will report directly to the Senior Manager, Program Management. This role may be based out of Seattle or Austin. The Lead, Program Management primary objective is to support Program Managers by analyzing project and vendor data, creating and maintaining business trackers, developing project schedules, documenting and maintaining business processes, SOPs and standards, and supporting regional communications. The Lead, Program Management may travel within the region.

Requirements

Bachelor’s Degree preferred
2+ years of experience in project/program management
Familiarity with Project Management tools like Monday.com, Microsoft Project, Smartsheets or other similar tools, processes and terminologies
Proven track record of tracking & analyzing data, generating reports, etc.
Experience with vendor management and working with diverse teams
Understanding of Facilities Management and Operations
Strong communication skills, both written and verbal
Self-motivated with a high level of attention to detail
Ability to manage multiple tasks in a fast-paced environment
Excellent problem-solving, organizational, analytical and critical thinking skills
Demonstrate high amount of empathy, integrity, dependability, responsibility and accountability

Responsibilities

Assist in maintaining the project intake and portfolio management trackers
Assist in developing business cases to support project prioritization and approval
Assist in maintaining detailed, integrated project and program plans
Assist in creating communications to key stakeholders about project status and project downstream impacts
Assist in analyzing vendor Key Performance Indicator (KPI) data and reporting progress against these measures
Assist Program Managers by documenting meeting notes, decisions, and action items when needed
Track risks, action items, issues and decisions for larger initiatives
Track escalations to completion and assist in root cause analysis
Audit vendor invoices for accuracy
Assist in maintaining a resource library of standards, business processes, playbooks and SOPs