Lead Product Technology

AT&T•Atlanta, GA

3d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. As a Lead Product Technology, your tasks may include, but are not limited to, the following: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Requirements

5+ years of related experience.
Strategic Product Leadership & Domain Expertise: Ability to independently set the vision, direction, and strategy for Generative AI in a specialized Mass Markets domain. Deep subject matter expertise (or the ability to rapidly develop it) to identify, prioritize, and deliver high-value AI-driven solutions tailored to specific Care, Field, or Retail functions.
Business Impact & Results Orientation: Proven skill in driving end-to-end execution of AI initiatives that measurably increase revenue, reduce costs, and unlock operational leverage. Experience in developing business cases, tracking performance, defining benefit measurement methodologies, and ensuring the value of Gen AI investments is realized.
Innovative Problem Solving & Change Leadership: Demonstrated independence, creativity, and critical thinking to adapt, design new solutions, and set new standards when no playbook exists. Strong communicator who can influence, align, and engage stakeholders, drive cross-functional collaboration, and champion transformative change—even when it requires departing from established procedures.

Responsibilities

Coordinate Cross-Functional Teams: Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements.
Customer Advocacy and Expertise: Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications.
Technical Project Leadership: Lead technical projects including planning, execution, use of standard tools, Generative AI technology assessments, and measurement of outcomes.
Development and Testing: Define requirements and document business benefit, highlighting quantitative and qualitative value.
Training and Support: Provide training and support to frontline teams, manage system settings, and plan and execute quality assurance.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone