Lead Product Quality Manager

PetSmart • Phoenix, AZ

1d • Hybrid

About The Position

As part of the Product Quality & Compliance organization, we establish and maintain global quality standards, processes, and performance metrics that ensure a positive customer experience. We collaborate across the product development lifecycle to ensure all products meet our quality and compliance expectations while continuously educating and elevating our supply chain.

Requirements

• Bachelor’s degree in Manufacturing Engineering Technology (MET), Business, Merchandising or related field
• 5+ years of experience in product quality, manufacturing, or compliance
• Experience working with global supply chains and third-party quality providers
• Experience managing multiple projects and working cross-functionally
• Experience analyzing data and driving process improvements
• Strong analytical and problem-solving skills with attention to detail
• Ability to interpret data and translate insights into actionable improvements
• Working knowledge of product testing, inspections, and quality systems
• Understanding of regulatory and compliance requirements
• Strong communication and collaboration skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft and quality management systems such as CBX
• Self-motivated with a customer-focused mindset and high level of integrity

Responsibilities

• Analyze product performance data including inspections, claims, returns, and reviews to identify trends and risk areas
• Develop and maintain quality standards and category-specific requirements
• Identify opportunities for process improvements across internal teams and the supply chain
• Support continuous improvement initiatives that elevate product quality and vendor performance
• Contribute to supplier performance management through scorecards, benchmarking, and insights
• Own quality execution for assigned product categories from development through post-launch
• Review prototypes and production samples for quality, functionality, and manufacturability
• Execute and manage product testing protocols, ensuring accuracy and on-time completion
• Coordinate product testing, inspections and audit requirements with third-party providers and Asia Sourcing Offices
• Lead CAPA processes and ensure resolution of factory and product quality issues
• Analyze inspection results and supplier performance to identify and mitigate risks
• Support factory audits including documentation, findings, and CAPAs
• Partner cross-functionally with Proprietary Brand Managers, Sourcing, Merchandising, and Compliance teams
• Support investigation of customer claims, incidents, and legal inquiries
• Communicate quality expectations, risks, and outcomes to internal and external stakeholders
• Provide oversight to Asia Sourcing Offices and support day-to-day operations

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees