Lead Product Manager

Point Digital Finance, Inc. • Palo Alto, CA

8h • $181,450 - $234,150 • Remote

About The Position

The Customer Engagement team owns the homeowner experience from application submission through funding — the critical middle of Point's funnel where conversion, speed, and customer experience converge.
As Lead Product Manager, Engagement, you'll own the strategy and execution to increase funded conversion by reducing friction, improving homeowner engagement, and working cross-functionally to deliver a seamless customer journey. You'll partner closely with Marketing to shape the communications homeowners receive throughout their experience with Point.

Requirements

• 7+ years of product management and or related experience, with at least 2 years in fintech, mortgage/lending, or a funnel-intensive consumer product.
• Proven track record of improving conversion in complex, multi-stage funnels with a mix of user-initiated and system-initiated outcomes.
• Experience shaping customer-facing communications — you've partnered with marketing or growth teams on messaging strategies, lifecycle campaigns, or product education content that moved conversion metrics.
• Strong analytical skills: comfortable with cohort analysis, A/B testing, and SQL. You form hypotheses and test them.
• Deep empathy for customers — you read verbatims, listen to calls, and let qualitative signal sharpen your quantitative intuition.
• Experience with operational products where you've worked alongside ops teams, account managers, or agents and understand the interplay between tooling and human workflows.
• Ability to ship quickly and iterate in a growth-stage environment. Comfortable with ambiguity and making high-quality decisions with imperfect data.
• Excellent communication — you write clearly, present persuasively, and build alignment across engineering, design, marketing, ops, and leadership.

Responsibilities

• Define and execute the product roadmap for the post-submission funnel, focused on reducing abandonment, cancellations, and preventable rejections.
• Identify and prioritize conversion gaps across the homeowner journey using cohort-based funnel analysis, rejection/cancellation segmentation, and qualitative customer feedback.
• Design and ship data-informed interventions — such as self-service tools, proactive outreach strategies, and improved product education — to address key drop-off points.
• Reduce time-to-fund by identifying and eliminating bottlenecks in stages the Engage team controls.
• Partner with Marketing on homeowner communications — own the strategy for in-funnel messaging (email, SMS, in-app) that improves product understanding, addresses cost/value concerns, and keeps homeowners engaged.
• Champion homeowner experience quality — ensure speed and efficiency gains don't come at the expense of experience. Use call analysis, NPS, and verbatim feedback to keep the bar high.
• Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and build shared understanding of funnel health.
• Instrument and measure rigorously — define success metrics, run experiments, and build dashboards that make conversion performance visible to the org.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed