Lead Product Manager

PayPal • San Jose, CA

8d

About The Position

Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform. Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Controls for the customer experience and customer needs in product requirements and as an input to decision making. Monitors metrics that inform the success of products including usability studies, research and market analysis. Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Monitors product profitability measures, including budget. Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed. Partners with content developers, data scientists, product designers and user experience researchers. Drive authorization rate strategy and roadmap for enterprise customers, identifying and prioritizing initiatives across network tokenization, smart retry logic, 3DS2 optimization, and payment routing to maximize transaction approval rates and revenue recovery Own strategic relationships with top customers, conducting deep-dive analyses of their payment performance, decline patterns, and authorization metrics to develop customized optimization plans and drive measurable improvements in approval rates Lead cross-functional initiatives spanning engineering, data science, risk/fraud, and payment operations teams to design, build, and launch authorization rate enhancements including ML-powered retry logic, dynamic routing, and exemption frameworks Partner with payment processors, networks, and technology vendors to evaluate and implement cutting-edge solutions such as network tokens, account updaters, and adaptive authentication while staying current on industry best practices Define success metrics and reporting frameworks for authorization performance, establishing dashboards, KPIs, and business cases that quantify revenue impact and communicate ROI to executive stakeholders and customers Evangelize authorization optimization as a revenue driver across the organization, educating internal teams and customers on emerging technologies, regulatory requirements (PSD2/SCA), and strategic opportunities to reduce false declines and involuntary churn

Requirements

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
• Strong technical product skills and expertise working on card processing in the industry

Responsibilities

• Drive authorization rate strategy and roadmap for enterprise customers, identifying and prioritizing initiatives across network tokenization, smart retry logic, 3DS2 optimization, and payment routing to maximize transaction approval rates and revenue recovery
• Own strategic relationships with top customers, conducting deep-dive analyses of their payment performance, decline patterns, and authorization metrics to develop customized optimization plans and drive measurable improvements in approval rates
• Lead cross-functional initiatives spanning engineering, data science, risk/fraud, and payment operations teams to design, build, and launch authorization rate enhancements including ML-powered retry logic, dynamic routing, and exemption frameworks
• Partner with payment processors, networks, and technology vendors to evaluate and implement cutting-edge solutions such as network tokens, account updaters, and adaptive authentication while staying current on industry best practices
• Define success metrics and reporting frameworks for authorization performance, establishing dashboards, KPIs, and business cases that quantify revenue impact and communicate ROI to executive stakeholders and customers
• Evangelize authorization optimization as a revenue driver across the organization, educating internal teams and customers on emerging technologies, regulatory requirements (PSD2/SCA), and strategic opportunities to reduce false declines and involuntary churn

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees